The University of Toledo

SHBE 5005: Healthcare Process Improvement

The course examines, from a healthcare perspective, critical issues in improving the performance of healthcare operations including lean systems and six sigma quality in ways that increase efficiency and maintain or even increase the quality of care and patient satisfaction.

Learning Objectives:

• Understand and apply lean principles in healthcare
• Conduct process analysis to identify inefficiencies in processes and suggest improvement initiatives.
• Be able to identify and initiate productivity enhancing initiatives in the workplace
• Apply six-sigma principles to improve healthcare performance
• Understand and improve patient satisfaction

Topics:

• Principles of Lean System
  • Value Stream Mapping
  • Productivity improvement
  • Sourcing principles
  • Lean materials management
• Process Management
  •  Defining and mapping detailed process flows
  • Process Analysis for identification of inefficiencies
  • Improving process performance
  • Conduct capacity planning
  • Understand resource scheduling
• Six-Sigma and Quality Management
  • Total Quality Management
  • Understand and Execute the Define, Measure, Analyze, Improve and Control (DMAIC) cycle for improving quality
  • Understand and identify metrics to measure, and monitor service quality and patient satisfaction