INFORMATION TECHNOLOGY

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Additional Info

 

Contact Us

University of Toledo
Computer Center
2750 E. Rocket Drive
MS 202
Toledo, OH 43606-3390
419-530-2400

 

UT Health
Information Technology

Dowling Hall 025
3000 Arlington Avenue
MS 1079
Toledo, OH 43614
419-383-2400

ithelpdesk@utoledo.edu

FAQ

Q. When I try to access Banner my Internet Explorer 6 crashes and reports that it "has encountered a problem and needs to close". Why is that?

If Internet Explorer 6 crashes and reports that it "has encountered a problem and needs to close", the problem could be the result of an incompatibility between Banner and third party IE toolbars.

 Tool bars known to be incompatible are:   

  • Google Toolbar     
  • Yahoo Toolbar    
  • AOL Toolbar
  • MSN Toolbar   

To resolve the problem, close IE and uninstall all IE toolbars on the PC. If the PC has multiple toolbars running, Banner will continue to crash until every toolbar has been uninstalled.

If removing all third party IE toolbars does not resolve the issue or if you want help to remove the toolbars contact the Helpdesk for further assistance.

 

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Last Updated: 6/9/16