The University of Toledo

Main Campus Telephones 

1. How do I place an on campus call?
2. How do I place a local call?
3. How do I place a long distance call?
4. I can not dial long distance or international calls.
5. How do I use my speaker button?
6. My phone has no dial tone or is not working? What should I do?
7. How do I set up a conference call or a Three-Way Call?
8. How and where do I submit a Trouble Ticket?
9. I need to move, add or change telephone service what do I do?

 Main Campus Voice Mail

• When transferring callers and voice mail picks up how do I get the caller back?
• How do I retrieve voice mail messages when I am away from campus?
• My phone just rings and calls no longer go into voice mail - how do I get voice mail back?
• I forgot my voice mail password what should I do?
• Do I have to listen to the entire greeting before leaving my message?
• I need to establish Voice Mail service what should I do?
• Are there any Voice Mail tips?

 Health Science Campus Telephones 

1. How do I reach the Health Science Campus operator? 
2. How do I place an on campus call?
3. How do I place a local call?
4. How do I place a long distance call?
5. I can not dial long distance or international calls.
6. How do I use my speaker button?
7. My phone has no dial tone or is not working? What should I do?
8. How do I set up a conference call or a Three-Way Call?
9. How and where do I submit a Trouble Ticket?
10. I need to move, add or change telephone service what do I do?

 Health Science Campus Voice Mail

• When transferring callers and voice mail picks up how do I get the caller back?
• How do I retrieve voice mail messages when I am away from campus?
• My phone just rings and calls no longer go into voice mail - how do I get voice mail back?
• Iforgot my voice mail password what should I do?
• Do I have to listen to the entire greeting before leaving my message?
• I need to establish Voice Mail service what should I do?
• Are there any Voice Mail tips?
• What are the Basic Voice Mail features?

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Main Campus Telephones 

1. How do I place an on campus call?
   When calling from campus to another Main Campus line simply dial the 4-digit extension of the individual or office you are trying to reach. To call the Health Science Campus dial 68 - then the 4-digit extension.
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2. How do I place a local call?
   To place a local call while on campus dial a -9-, then the area code and then the seven digit number.
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3. How do I place a long distance call?
   To place a long distance call while on campus dial a -9- first, then a-1-, the area code and then the seven digit number.
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4. I can not dial long distance or international calls.
    The telephone you are using may be restricted and will not allow you to call off campus, long distance or internationally.
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5. How do I use my speaker button?
   
6. My phone has no dial tone or is not working? What should I do?
   Check to see if your phone is plugged into a jack. If you are plugged in and are still having problems call x2400 and report the problem to a Help Desk Operator or you can also log into support.utoledo.edu and Submit a New Help Desk Request.
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7. How do I set up a conference call or Three-Way call?
   From a single line, Panasonic or cortelco phone: call the first individual, flash the switch hook once, listen for the special dial tone, dial the number of the third party, when they answer announce the three-way call, press the switch hook again and all three parties are now connected. From a Dterm phone: call the first party, press the transfer key, dial the number of the third party, when they answer announce the three-way call, press the Conf Key and all three parties are now connected.
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8. How and where do I submit a Trouble Ticket?
   If you are having a problem with your telephone you can call x2400 and report the problem to a Help Desk Operator or you can also log into support.utoledo.edu and Submit a New Help Desk Request. 
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9. I need to move, add or change telephone service what do I do?
   IT's Helpdesk provides a central point of contact for students, patients, physicians, faculty, academic staff, medical staff, administrative staff and university administrators for questions, issue resolution, service requests and informational inquires for all university supported systems. Click here to submit an online request.
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Main Campus Voice Mail

1. When transferring callers and voice mail picks up how do I get the caller back?
   To return to your caller press the star key (*) three times.
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2. How do I retrieve voice mail messages when I am away from campus?
   Dial 419.530.6600, you will reach the Message Center and be asked for a mailbox, press the star (*) key and enter the last four digits of your telephone number, the system will then prompt you for your password.
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3. My phone just rings and calls no longer go into voice mail - how do I get voice mail back?
   Pick up your handset and press the star (*) key and the 8 key, listen for the feature tone and dial 6600.
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4. I forgot my voice mail password what should I do?
   Telecommunications cannot "look up" passwords, only set new ones. We will need to speak with the individual who changed the password.
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5. Do I have to listen to the entire greeting before leaving my message?
   At any point while you are listening to the greeting, you can press -2- or the -#- key. The system will give a quick beep to prompt you to leave your message. Keep in mind some individuals have this feature turned off.
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6. I need to establish Voice Mail service what should I do?
   The first step is enrollment. Contact Mary Kurtz at x4805 or via email at mary.kurtz@utoledo.edu. Once your account has been created you will receive  email instructions on how to personalize your account and forward your telephone.
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7. Are there any Voice Mail tips?
   click this link for Quick Commands
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Health Science Campus Telephones 

1. How do I reach the Health Science Campus operator?
   To reach the operator when calling on campus dial -0-. If you are calling from off campus dial 419.383.4000.
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2. How do I place an on-campus call?
   When calling from campus to another Health Science Campus line simply dial the 4-digit extension of the individual or office you are trying to reach. To call the Main Campus dial 21 - then the 4-digit extension.
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3. How do I place a local call?
   To place a local call while on campus dial a -9-, then the area code and then the seven digit number.
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4. How do I place a long distance call?
   To place a long distance call while on campus dial a -9- first, then a-1-, the area code and then the seven digit number.
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5. I can not dial long distance or international calls.
   The telephone you are using may be restricted and will not allow you to call off campus, long distance or internationally.
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6. How do I use my speaker button?
7. My phone has no dial tone or is not working? What should I do?
   Check to see if your phone is plugged into a jack. If you are plugged in and are still having problems call x2400 and report the problem to a Help Desk Operator or you can also log into support.utoledo.edu and Submit a New Help Desk Request.
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8. How do I set up a conference call or a Three-Way Call?
   To make a conference call (allows up to 8 parties to a conversation): Call the first party, press FLASH, Dial the next number, Press CONF or FLASH *4 to connect to each party. To reconnect with conference if call is busy or not answered press CNCT.
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9. How and where do I submit a Trouble Ticket?
    If you are having a problem with your telephone you can call x2400 and report the problem to a Help Desk Operator or you can also log into support.utoledo.edu and Submit a New Help Desk Request. 
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10. I need to move, add or change telephone service what do I do?
    IT's Helpdesk provides a central point of contact for students, patients, physicians, faculty, academic staff, medical staff, administrative staff and university administrators for questions, issue resolution, service requests and informational inquires for all university supported systems. Click here to submit an online request.
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 Health Science Campus Voice Mail

• When transferring callers and voice mail picks up how do I get the caller back?
• How do I retrieve voice mail messages when I am away from campus?
  Dial 419.383.5100, press the pound (#) key when voice mail answers. Enter your mailbox number and enter your security code.
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• My phone just rings and calls no longer go into voice mail - how do I get voice mail back?
• Iforgot my voice mail password what should I do?
  
• Do I have to listen to the entire greeting before leaving my message?
  
• I need to establish Voice Mail service what should I do?
  The first step is enrollment. Contact Pam Imbery at x6012 or via email at pam.imbery@utoledo.edu. Once your account has been created you will receive  email instructions on how to personalize your account.
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• Are there any Voice Mail tips?
  click this link for Quick Commands
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• What are the Basic Voice Mail features?
  Click here to see voice mail basic features
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