INFORMATION TECHNOLOGY

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welcome

resources and links

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Additional Info

 

Contact Us

University Computer Center
2801 W. Bancroft
MS 202
Toledo, OH 43606-3390
419-530-2400

Information Technology
UTMC | Dowling Hall
3000 Arlington Avenue
MS 1079
Toledo, OH 43614
419-383-2400

ithelpdesk@utoledo.edu

Telecomunications FAQ's

Main Campus Telephones 

  1. How do I place an on campus call?
  2. How do I place a local call?
  3. How do I place a long distance call?
  4. I can not dial long distance or international calls.
  5. My phone has no dial tone or is not working? What should I do?
  6. How do I set up a conference call or a Three-Way Call?
  7. How and where do I submit a Trouble Ticket?
  8. I need to move, add or change telephone service what do I do?

Health Science Campus Telephones 

  1. How do I reach the Health Science Campus operator? 
  2. How do I place an on campus call?
  3. How do I place a local call?
  4. How do I place a long distance call?
  5. I can not dial long distance or international calls.
  6. My phone has no dial tone or is not working? What should I do?
  7. How do I set up a conference call or a Three-Way Call?
  8. How and where do I submit a Trouble Ticket?
  9. I need to move, add or change telephone service what do I do?
**************

Main Campus Telephones 

  1. How do I place an on campus call?
    When calling from campus to another Main Campus line simply dial the 4-digit extension of the individual or office you are trying to reach. To call the Health Science Campus dial 68 - then the 4-digit extension.
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  2. How do I place a local call?
    To place a local call while on campus dial a -9-, then the area code and then the seven digit number.
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  3. How do I place a long distance call?
    To place a long distance call while on campus dial a -9- first, then a-1-, the area code and then the seven digit number.
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  4. I can not dial long distance or international calls.
     The telephone you are using may be restricted and will not allow you to call off campus, long distance or internationally.
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  5. My phone has no dial tone or is not working? What should I do?
    Check to see if your phone is plugged into a jack. If you are plugged in and are still having problems call x2400 and report the problem to a Help Desk Operator or you can also log into support.utoledo.edu and Submit a New Help Desk Request.
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  6. How do I set up a conference call or Three-Way call?
    From a single line, Panasonic or cortelco phone: call the first individual, flash the switch hook once, listen for the special dial tone, dial the number of the third party, when they answer announce the three-way call, press the switch hook again and all three parties are now connected. From a Dterm phone: call the first party, press the transfer key, dial the number of the third party, when they answer announce the three-way call, press the Conf Key and all three parties are now connected.
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  7. How and where do I submit a Trouble Ticket?
    If you are having a problem with your telephone you can call x2400 and report the problem to a Help Desk Operator or you can also log into support.utoledo.edu and Submit a New Help Desk Request. 
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  8. I need to move, add or change telephone service what do I do?
    IT's Helpdesk provides a central point of contact for students, patients, physicians, faculty, academic staff, medical staff, administrative staff and university administrators for questions, issue resolution, service requests and informational inquires for all university supported systems. Click here to submit an online request.
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Health Science Campus Telephones 
  1. How do I reach the Health Science Campus operator?
    To reach the operator when calling on campus dial -0-. If you are calling from off campus dial 419.383.4000.
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  2. How do I place an on-campus call?
    When calling from campus to another Health Science Campus line simply dial the 4-digit extension of the individual or office you are trying to reach. To call the Main Campus dial 21 - then the 4-digit extension.
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  3. How do I place a local call?
    To place a local call while on campus dial a -9-, then the area code and then the seven digit number.
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  4. How do I place a long distance call?
    To place a long distance call while on campus dial a -9- first, then a-1-, the area code and then the seven digit number.
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  5. I can not dial long distance or international calls.
    The telephone you are using may be restricted and will not allow you to call off campus, long distance or internationally.
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  6. How do I use my speaker button?
  7. My phone has no dial tone or is not working? What should I do?
    Check to see if your phone is plugged into a jack. If you are plugged in and are still having problems call x2400 and report the problem to a Help Desk Operator or you can also log into support.utoledo.edu and Submit a New Help Desk Request.
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  8. How do I set up a conference call or a Three-Way Call?
    To make a conference call (allows up to 8 parties to a conversation): Call the first party, press FLASH, Dial the next number, Press CONF or FLASH *4 to connect to each party. To reconnect with conference if call is busy or not answered press CNCT.
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  9. How and where do I submit a Trouble Ticket?
     If you are having a problem with your telephone you can call x2400 and report the problem to a Help Desk Operator or you can also log into support.utoledo.edu and Submit a New Help Desk Request. 
    return to top
  10. I need to move, add or change telephone service what do I do?
    IT's Helpdesk provides a central point of contact for students, patients, physicians, faculty, academic staff, medical staff, administrative staff and university administrators for questions, issue resolution, service requests and informational inquires for all university supported systems. Click here to submit an online request.
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Last Updated: 3/23/15