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We are seeing an increase in damaged rental vehicles whereby the renter did not identify and document damages prior to taking procession of the vehicle. Please ask your staff to thoroughly inspect and document every little ding, scratch, scuff mark, dent, scrape, paint chip, crack, etc. on every inch of the vehicle no matter how minor it may seem. If the damage is not documented prior to leaving the lot, we have no evidence to support the damage existed previously. Careful inspection and documentation will help to reduce the risk of the University being charged for damages which may not have been caused by our drivers.
Thank you for your assistance in our efforts to reduce damage-related costs.