The University of Toledo

Academic Affairs Standard Practice Guide

SECTION VIII: TELECOMMUNICATIONS

GENERAL

The Telecommunications Department is responsible for setting up phone service, voice mail, adding additional phone lines, modifying existing phone lines as well as tracking telephone expenses for each phone number. (http://www.utoledo.edu/it/TC/Home.html) The link listed above will take you to the home website for Telecommunications for general information. For assistance with your telephone you may click on the link provided below, which will take you to The Telecommunications “Telephones Manual” website for assistance on setting up your phone, checking voice mail, or other functions.

http://www.utoledo.edu/it/TC/Telephone_Manuals.html

TELEPHONE BILL REPORTS

Telephone billing is available and provided through a software program named Pinnacle. Pinnacle is a web based application (similar to Web Report Library) that you must enter a username and password to login to the program. At this time, access is only permitted to Business Managers and certain staff members that need viewing of detailed phone bill reports. Should you need access, an email must be sent to mary.kurtz@utoledo.edu stating that you would like access to Pinnacle, with your name, contact information and purpose of requesting access. Should a staff member have a need in obtaining access to Pinnacle, the Business Manager must notify Mary Kurtz in Telecommunications of that person’s name, contact information and reason for obtaining access. Once logged in, click on “billing” in the upper right corner of the page to begin your query of a department’s detailed telephone charges by month. The Telecommunications department may be reached from either campus by calling extension x4098.