Q. I am logging into my new Rocket e-mail account using my UTAD name and password. I get the message “The password is incorrect. Please try again.” I have tried changing the password and still same message.  I can log into all other student related accounts. What should I do?

A. There are a few things that you can try: 

If you have not recently changed your password, then change it now to synchronize the UTAD password with the Rocket email account. Sometimes it takes up to 20 minutes to synchronize the passwords and at other times longer if Microsoft is having problems.

If you have just reset your password you might want to wait 20 minutes and then try one more time with the password you changed it to today.  

Finally, you might want to try to reset your password one more time and make sure that you follow the password rules closely and do not use any passwords you have used the last 3 times, or any passwords very similar.  If this still doesn't work, please email us at or call the HelpDesk at 419-530-2400.

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Last Updated: 8/9/19