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University Computer Center and Dowling Hall419.530.2400 or 419.383.2400 firstname.lastname@example.org
Q. I cannot connect my computer to the internet in my dorm room. What should I do?
A. Check your Ethernet cord and computer by plugging them in to an Ethernet port in another room or a port at the front desk or lab in your Residence Hall; be sure that this alternate port is one which is allowing other people’s computers to connect.
You can call 419-530-2400 and a technician can walk you through a troubleshooting process to provide the network engineers with the information that they need to determine the problem. This process usually takes about 15 minutes. If you want to send these values via email here is what we need:
We will also need some information from your computer. In order to get this information, the computer needs to be plugged into the port in question. Once the computer is booted you can click on Start --> All programs --> Accessories --> Command Prompt.
A window will open that will allow you to type in commands.
1) The first command is: ipconfig /all (once you have typed the command, press enter.) You will see some information scroll down the screen. The information we need is:
Ethernet adapter Local Area Connection:
Physical Address. . . . . . . . . :
Dhcp Enabled. . . . . . . . . . . :
IP Address. . . . . . . . . . . . : for XP or IPv4 Address. . . . . . . . . . . . : for Vista
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . :
(you will see other values, but only this list is needed)
2) The second command is: arp -a (once you have typed the command, press enter.) This command will produce a list under the headings: "Internet Address Physical Address Type". We will need the first entry (both Internet and Physical Addresses) and if there are more than one, the second one also. (There may be other values in the list but not all of them are significant.)