INFORMATION TECHNOLOGY

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resources and links

Additional Info

 

Contact Us

University Computer Center
2801 W. Bancroft
MS 202
Toledo, OH 43606-3390
419-530-2400

Information Technology
UTMC | Dowling Hall
3000 Arlington Avenue
MS 1079
Toledo, OH 43614
419-383-2400

ithelpdesk@utoledo.edu

Student E-Mail FAQ

(rockets.utoledo.edu)

 

Frequently Asked Questions and Answers 
    1. What is changing?
    2. Why is it changing?
    3. Is our student email system out-sourced?
    4. Who is this new email system for?
    5. Why did UT select Office 365 for this service?
    6. How much mailbox space will I have?
    7. Will my email address change?
    8. What will happen to my old email address?
    9. What user ID and password will I use to access the Office 365 services?
    10. How do I access (what URL) my new mailbox?
    11. What are some of the features of the new email system?
    12. What Web browsers are supported by the new web email system?
    13. I forward my UT email to another email system. How can I continue to do this with the new email system?
    14. How can I get help with the new system?
    15. Will I keep the same e-mail address even if I am not enrolled every semester?
    16. Can I have more than 25GB mailbox quota?
    17. Can I use Outlook 2003/2007/2010/2013 to access my UT Outlook Live account?
    18. If I currently sync my mailbox to my mobile device (i.e. phone), will I need to change my sync setup?
    19. Can I sync the new Office 365 mailbox to my mobile devices?
    20. What happens to my Office 365 mailbox after I graduate or discontinue attending UT?
    21. If I am a UT employee and also a student, do I get two mailboxes?
    22. Will I be able to see the faculty and staff contacts in the Outlook Live directory?
    23. Will the staff and faculty still see student contact information in the UT (Exchange) eMail directory?
    24. Will official university email communications to students be sent to my new Outlook Live mailbox?
    25. Will my email content be treated as private by the University and Microsoft?
    26. I already have another email account (gmail, yahoo, hotmail, etc.), can I access all of my mail from one place?
    27. What is a Sky Drive?
    28. How do I set up Mail for Mac OS X for IMAP4 access to my e-mail account?
    29. How do I set up Exchange ActiveSync on an iPhone?
    30. How do I set up IMAP on an iPhone?
    31. How do I set up Outlook 2007 to connect to my rockets.utoledo.edu account using the Exchange settings?
    32. How do I forward my email to another account?
    33. How do I access my Sky Drive using the "low vision" option in my rockets.utoledo.edu account?
    34. I'm seeing more spam since the switch to Office 365, how can i change my junk/spam filter settings?
 

 

  1. What is changing?
    The University of Toledo is increasing student mailbox size from 10GB to 25GB. This is made possible by Microsoft through an agreement signed by The University of Toledo and Microsoft to utilize Microsoft Office 365. This upgrade will allow students to collaborate with other students, faculty, and staff members through SharePoint and Lync integration.

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  2. Why is it changing?
    Office 365 will provide students and alumni with additional mailbox capacity and other features not provided by the current University email system. However, the new system uses the same Outlook Web Access mail viewer that is currently used by our faculty and staff.
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  3. Is our student email system out-sourced?
    Our student email system is not out-sourced. The University of Toledo entered into an agreement with Microsoft Corporation to provide email storage capacity that our students have always wanted. The University of Toledo’s Information Technology Department will continue to administer and maintain our student email system including critical functions account creation, password management, directory management, and address assignment.
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  4. Who is this new email system for?
    This new email system is for students and our alumni. Faculty and staff email system upgrade planning is currently in progress. The upgrade to the faculty and staff email system will provide the features that are available to students in the new email system with their current mailbox size limit. We will continue to evaluate all options to increase the current mailbox limit to faculty and staff within the current economic outlook and budget.
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  5. Why did UT select Office 365 for this service?
    UT selected Office 365 because it integrates seamlessly with our current Microsoft Active Directory (UTAD) infrastructure. We evaluated all options such as upgrading our entire current email system. We reached out to all vendors and evaluated their products. After extensive evaluations and research against our needs and criteria we selected Office 365 because of the similarities with the existing Exchange email system and other critical factors such as integration with other systems currently in place and the collaborative tools that only Microsoft provides our current network environment, unlike other email offerings such as Google (gmail) and Hotmail. Outlook Live@edu provides several features, such as SSO or single sign on and password synchronization.  An example of SSO is when you login to the MyUT portal and get to your email without logging on again.
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  6. How much mailbox space will I have?
    Your mailbox will have a maximum size of 25GB (gigabytes) and a maximum individual message size of 25 megabytes.
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  7. Will my email address change?
    All returning students and students admitted as of September 30th, 2009 will have both “@utoledo.edu” and the “@rockets.utoledo.edu” addresses.  The @utoledo.edu email address will be removed from students email address in later years after significant communications to Students and The University of Toledo community.
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  8. What will happen to my old email address?
    Your old email address (first.last@utoledo.edu
    ) will remain valid for some years. At some point in the future it will be removed and you will only have the new “@rockets.utoledo.edu” address. Students are encouraged to use the new email address and also to notify any contacts or other services that their email address has changed and that they need to begin using the new “@rockets.utoledo.edu” address. The UT email system will be configured for you to begin using your “rockets.utoledo.edu” address as the “Reply To” address for all new emails students send.
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  9. What user ID and password will I use to access the Office 365 services?
    One of the reasons we selected Office 365 is that it synchronizes with your UTAD password.  Your login ID will be your UTAD ID and your password will be your UTAD password. You will continue to use the
    https://myutaccount.utoledo.edu/setpassword.asp to change your password.
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  10. How do I access (what URL) my new mailbox?
    You can access your new email mailbox through UT web portal
    http://myut.utoledo.edu by clicking on the email icon or through the UT Office 365 portal https://rockets.utoledo.edu with your UTAD user id and password.
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  11. What are some of the features of the new email system?
    The new student email system will provide 25 gigabytes of mailbox capacity, far bigger than the 10 GB provided in the current system. There is an optional 25 gigabytes of private disk storage. Also, Instant Messaging (IM) called Lync between other student accounts, faculty and staff.
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  12. What Web browsers are supported by the new web email system?
    Internet Explorer, Safari, Chrome and Firefox are all supported.
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  13. I forward my UT email to another email system. How can I continue to do this with the new email system?
    To forward your email to another email system you will need to login to your new email system through
    http://rockets.utoledo.edu/ and then you will need to create a contact pointing to the email account you want it forwarded to.  While still in your email, click the options button on the upper right corner.  This will open the option screen, on the left side click Organize E-Mail.  This is where you can create rules.  To create a new rule click “New” and set the “When message arrives” to “Apply to all messages”, then under “do the following” select either forward or redirect and then select the contact you created.
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  14. How can I get help with the new system?
    For assistance, please contact The University of Toledo IT Department Help Desk Line at 419-530-2400 or http://ithelp.utoledo.edu 
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  15. Will I keep the same e-mail address even if I am not enrolled every semester?
    Yes, you will always have the “@rockets.utoledo.edu” email address. You can retain this address and mailbox even after you leave the University.
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  16. Can I have more than 25GB mailbox quota?
    The maximum mailbox and message quota agreed upon by The University of Toledo and Microsoft is 25GB for mailbox and 25MB for message size including attachments.
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  17. Can I use Outlook 2003/2007/2010/2013 to access my UT Outlook Live account?
    Outlook 2003 will only connect up to Office 365 with IMAP4.  Outlook 2007/2010/2013 will also connect up to Office365 using IMAP4; however, IT highly recommends 
    connecting using native Exchange mode. Connecting through native Exchange mode provides access to a lot of additional features and best experience.
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  18. If I currently sync my mailbox to my mobile device (i.e. phone), will I need to change my sync setup?
    Depending on how you originally set up your phone to sync you may have to change a setting or two on your phone. Some of the server names have changed that you may have used when we were on the Live@edu platform. For instructions on how to sync your email to your mobile device follow the instructions listed here, or please contact IT Help Desk at 419-530-2400 or via email at
    ITHelpDesk@utoledo.edu.
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  19. Can I sync the new Office 365 mailbox to my mobile devices?
    Yes you can but the options you have will depend on the mobile device you are using. See below for specific instructions on how to sync to specific mobile devices.  Some mobile devices will only download inbox email while other devices like those with activesync will sync contacts, calendar and email. If do not see your phone's operating system below, please contact the IT Help Desk at 419-530-2400 or via email at ITHelpDesk@utoledo.edu
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  20. What happens to my Office 365 mailbox after I graduate or discontinue attending UT?
    After you graduate and as an alumnus, you will retain your email address but however, you will be removed from The University of Toledo global address list. Under the terms of agreement entered into by The University of Toledo and Microsoft your email address will not be shared, marketed or sold and your emails will not be mined, however, Microsoft “may” send ONLY Microsoft related product information to you.
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  21. If I am a UT employee and also a student, do I get two mailboxes?
    As a UT employee and student you will have your student mailbox with “@rockets.utoledo.edu” address and also your faculty/staff mailbox with “@utoledo.edu address”; however, in order to differentiate your status your student account will be listed with a “ – Student” next to the name in the Faculty/Staff address book. An employee who is a student will be listed twice in the address book with “- Student” after the student email account.
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  22. Will I be able to see the faculty and staff contacts in the Office 365 directory?
    You will be able to see faculty and staff contacts as the address book will be synchronized in real-time to show UT faculty and staff in the new student email system.
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  23. Will the staff and faculty still see student contact information in the UT (Exchange) eMail directory?
    Faculty and Staff will see student contacts information in the UT email directory for students who do not restrict publishing of their directory information (as stipulated by FERPA).
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  24. Will official university email communications to students be sent to my Office 365 mailbox?
    Yes – all official UT email communications will be sent to the new outlook live mailbox.
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  25. Will my email content be treated as private by the University and Microsoft?
    Your email contents will be treated as private under the terms of agreement entered into by Microsoft and The University of Toledo and subject to The University of Toledo Electronic Mail Services Policy, Responsible Use Policy, State and Federal applicable laws.
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  26. I already have another email account (gmail, yahoo, hotmail, etc.), can I access all of my mail from one place?
    While we cannot test and verify every email provider out there, most email systems allow pop3 connections for inbox content download.
     Also Outlook can natively connect through pop3 and imap4 to other mail systems that support these protocols.
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  27. What is a Sky Drive?
    Sky Drive is 25 gigabytes of private disk space, accessible through your web browser, where you can store any computer files you wish.  There is, similar to the University-provided H: drive, except significantly larger. There is a maximum file size of 50 megabytes per file.
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  28. How do I set up Mail for Mac OS X for IMAP4 access to my e-mail account?
    1. Open Mail, and then do one of the following:
      1. If you've never set up any e-mail accounts using Mail, the Welcome to Mail page appears. Go to step 2.
      2. If you've already created e-mail accounts using Mail, on the Mail menu, click Preferences. On the Accounts tab, click the plus sign (+) at the bottom of the navigation pane to open the Add Account window.
    2. On the Welcome to Mail or Add Account window:
      1. In the Full Name box, enter the name you want to display to people you send e-mail to.
      2. In the Email Address box, enter your primary e-mail address.
      3. In the Password box, enter the password for your Outlook Live account, and then click Continue.
    3. In the Incoming Mail Server window, enter the following:
      1. Next to Account Type, select IMAP. *You want to use IMAP because it supports more features.
      2. In the Description box, enter a name that will remind you what this e-mail account is for.
      3. In the Incoming Mail Server box, enter the IMAP4 server name. If you access your e-mail account online using the outlook.com Web site, enter outlook.com for the IMAP server name.
      4. In the User Name box, enter your UTADuserID@rockets.utoledo.edu and not first.last@rockets.utoledo.edu
      5. In the Password box, enter the password for e-mail account if it's not already shown in that field.
      6. Click Continue. Mail will test your connection to the incoming server using default settings.
    4. If the Incoming Mail Security box appears, select Use Secure Sockets Layer (SSL), and then click Continue.
    5. In the Outgoing Mail Server window, do the following:
      1. In the Description box, enter the name for this mail server, for example, "Outlook sending server".
      2. In the Outgoing Mail Server box, enter the SMTP server name. If you access your e-mail account online using the outlook.com Web site, enter pod51000.outlook.com for the SMTP server name for On Campus Computers.  For off campus computers you will have to use your Internet Service Providers (ISP) SMTP server name with associated login credentials.
      3. Make sure the Use only this server check box is selected.
      4. Select the Use Authentication check box. In the User Name box, enter your e-mail address. In the Password box, enter your password. Click Continue.
      5. Click Continue. Mail will test your connection to the outgoing mail server using default settings.
    6. If the Outgoing Mail Security box appears, select Use Secure Sockets Layer (SSL), and then click Continue.
    7. If you're using IMAP4, in the Account Summary box, make sure the Take Account online check box is selected, and then click Create.
    8. If you don't want Mail to keep a copy of your messages on the server, select the Take account online check box, and then click Create.
    9. If Mail doesn't connect, you might need to verify that Mail is set up to send and receive mail using the security setting known as Secure Sockets Layer (SSL). You can verify that Mail is set up to use SSL as follows:
      1. In Mail, click Mail > Preferences >Accounts.
      2. On the Accounts tab, select the account you want, and then click Advanced.
      3. On the Advanced tab:
        1. Make sure Use SSL is selected.
        2. Make sure the Port is 993 if you're using IMAP4. The Port should be 995 if you're using POP3.
        3. Make sure the Authentication is Password.
        4. Make sure the Domain Name text box is empty.
      4. On the Account Information tab:
        1. Under Outgoing Mail Server (SMTP), make sure Use only this server is selected.
        2. Under Outgoing Mail Server (SMTP), click the drop-down menu, and then click Edit Server List > Advanced.
        3. Under Server port, make sure Use Secure Sockets Layer (SSL) is selected.
        4. Make sure the Server port is 25. Most Internet e-mail programs and e-mail servers are set up to send e-mail through port 25. This usually works just fine. But, in some cases, sending mail through port 25 may result in an error, or sending mail may just not work reliably. In those cases, you can try to change the outgoing port setting (also known as the sending port or SMTP port) in your Internet e-mail program from 25 to 587. If you still can't send mail after trying both ports, contact the person who manages your e-mail account.
        5. Under Authentication, verify that Password is selected.
        6. In User Name, enter your e-mail address. In the Password box, enter your password, and then click OK.
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  29. How do I set up Exchange ActiveSync on an iPhone?
    1. If this is the first e-mail account on your iPhone, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add
    2. Tap Microsoft Exchange.
    3. Tap in the E-mail box and enter your full e-mail address (for example, firstname.lastname@rockets.utoledo.edu).
    4. Tap in the Username box and enter your UTADuserID@rockets.utoledo.edu and not first.last@rockets.utoledo.edu.
    5. Tap in the Password box and enter your password.
    6. Optionally, tap in the Description box and enter a short description for the account.
    7. Tap Next on the upper right corner of the screen.
    8. Tap in the Server box and enter m.outlook.com.
    9. Tap Next.
    10. Choose the type of information you want to synchronize. By default, Mail, Calendar, and Contacts are all turned on. To turn off synchronization for a type of information, tap and slide the switch to OFF.
    11. Tap Save.
    12. If you're prompted to create a new pass code, tap Continue and enter a numeric pass code. You'll need to enter the pass code twice.
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  30. How do I set up IMAP on an iPhone?
    1. If this is the first e-mail account on your iPhone, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add Account.
    2. Tap Other.
    3. Tap in the Name box and enter your full name.
    4. Tap in the Address box and enter your full e-mail address (for example, firstname.lastname@rockets.utoledo.edu).
    5. Tap in the Password box and enter your password.
    6. Tap Save.
    7. Tap IMAP.
    8. Under Incoming Mail Server Host Name, enter outlook.com for IMAP.
    9. Enter your user name as UTADuserID@rockets.utoledo.edu and not first.last@rockets.utoledo.edu.
    10. Under Outgoing Mail Server Host Name, enter pod51000.outlook.com.
    11. Enter your user name and password.
    12. Tap Save.
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  31.   How do I set up Outlook 2007/2010 to connect to my rockets.utoledo.edu account using the Exchange server settings?
    To set up your Outlook client to connect in to your rockets.utoledo.edu account using the Exchange server settings, click the link below for step by step instructions with screenshots. 
    ITHelpDocs

    Set up instructions


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  32. How do I forward my email to another account using Internet Explorer 7 and above?
    1. Log into rockets.utoledo.edu
    2. Choose the Options button on upper right side below your name
    3. Choose Organize E-Mail
    4. Choose Inbox Rules
    5. Click on New
    6. Under * When the message arrives, and; Choose My name is in the To or Cc box
    7. Under * Do the following: Choose Forward the message to…
    8. Click on * Select one
    9. At the bottom of the page under Message recipients next to the To -> box Enter the email address of where you would like your mail forwarded to.
    10. Click on OK
    11. Click on Save
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  33. How do I access my Sky Drive using the "low vision" option in my rockets.utoledo.edu account?
    1. Navigate to skydrive.live.com and sign in with your UTAD credentials.

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  34. I'm seeing more spam since the switch to Office 365, how can i change my junk/spam filter settings?

    All versions of the Microsoft cloud-based e-mail service (including Microsoft Office 365), use Forefront Online Protection for Exchange (FOPE) to combat spam and phishing. Before an email message even gets to your Inbox, its contents is evaluated and assigned a spam confidence level (SCL) value. The SCL is a rating assigned to a message that indicates, based on the characteristics of a message, such as the content, message header, and so forth, the likelihood that the message is spam. The SCL that is assigned at the gateway server is added to the message metadata as it travels through the cloud-based e-mail service infrastructure.

    Mail identified as possible junk e-mail is automatically moved to the Junk E-Mail folder, and any potentially dangerous content within the message, for example, links or executable code, is disabled.

    **For detailed instructions on how to change your filter settings in either Outlook 2010 or Outlook Web App please click HERE.

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Last Updated: 6/26/15