The University of Toledo

Student E-Mail FAQ

(rockets.utoledo.edu)

 

Frequently Asked Questions and Answers 

1. What is changing?
2. Why is it changing?
3. Is our student email system out-sourced?
4. Who is this new email system for?
5. Why did UT select Office 365 for this service?
6. How much mailbox space will I have?
7. Will my email address change?
8. What will happen to my old email address?
9. What user ID and password will I use to access the Office 365 services?
10. How do I access (what URL) my new mailbox?
11. What are some of the features of the new email system?
12. What Web browsers are supported by the new web email system?
13. I forward my UT email to another email system. How can I continue to do this with the new email system?
14. How can I get help with the new system?
15. Will I keep the same e-mail address even if I am not enrolled every semester?
16. Can I have more than 25GB mailbox quota?
17. Can I use Outlook 2003/2007/2010/2013 to access my UT Outlook Live account?
18. If I currently sync my mailbox to my mobile device (i.e. phone), will I need to change my sync setup?
19. Can I sync the new Office 365 mailbox to my mobile devices?
20. What happens to my Office 365 mailbox after I graduate or discontinue attending UT?
21. If I am a UT employee and also a student, do I get two mailboxes?
22. Will I be able to see the faculty and staff contacts in the Outlook Live directory?
23. Will the staff and faculty still see student contact information in the UT (Exchange) eMail directory?
24. Will official university email communications to students be sent to my new Outlook Live mailbox?
25. Will my email content be treated as private by the University and Microsoft?
26. I already have another email account (gmail, yahoo, hotmail, etc.), can I access all of my mail from one place?
27. What is a Sky Drive?
28. How do I set up Mozilla Thunderbird for access to Outlook Live?
29. How do I set up Outlook Express access to Outlook Live?
30. How do I set up Mail for Mac OS X for POP3 or IMAP4 access to my e-mail account?
31. How do I set up Entourage for access to my e-mail account?
32. How do I set up contacts synchronization on a Windows Mobile 6.0 phone?
33. How do I set up POP or IMAP e-mail on a BlackBerry?
34. How do I set up Exchange ActiveSync on an AT&T Apple iPhone?
35. How do I set up POP or IMAP on an iPhone?
36. How do I set up Windows Mail for access to my e-mail account?
37. How do I set up my Gmail account to send and receive from my rockets.utoledo.edu account?
38. How do I set up Outlook 2007 to connect to my rockets.utoledo.edu account using the Exchange settings?
39. How do I forward my email to another account?
40. How do I set up Opera to access my e-mail account?
41. How do I set up Outlook 2003 to connect to my rockets.utoledo.edu account using POP3 or IMAP?
42. How do I transfer my folder structure, calendar items and contacts from the old email system to rockets.utoledo.edu?
43. How do I access my Sky Drive using the "low vision" option in my rockets.utoledo.edu account?

 

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1. What is changing?
   The University of Toledo is increasing student mailbox size from 10GB to 25GB. This is made possible by Microsoft through an agreement signed by The University of Toledo and Microsoft to utilize Microsoft Office 365. This upgrade will allow students to collaborate with other students, faculty, and staff members through SharePoint and Lync integration.
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2. Why is it changing?
   Office 365 will provide students and alumni with additional mailbox capacity and other features not provided by the current University email system. However, the new system uses the same Outlook Web Access mail viewer that is currently used by our faculty and staff.
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3. Is our student email system out-sourced?
   Our student email system is not out-sourced. The University of Toledo entered into an agreement with Microsoft Corporation to provide email storage capacity that our students have always wanted. The University of Toledo’s Information Technology Department will continue to administer and maintain our student email system including critical functions account creation, password management, directory management, and address assignment.
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4. Who is this new email system for?
   This new email system is for students and our alumni. Faculty and staff email system upgrade planning is currently in progress. The upgrade to the faculty and staff email system will provide the features that are available to students in the new email system with their current mailbox size limit. We will continue to evaluate all options to increase the current mailbox limit to faculty and staff within the current economic outlook and budget.
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5. Why did UT select Office 365 for this service?
   UT selected Office 365 because it integrates seamlessly with our current Microsoft Active Directory (UTAD) infrastructure. We evaluated all options such as upgrading our entire current email system. We reached out to all vendors and evaluated their products. After extensive evaluations and research against our needs and criteria we selected Office 365 because of the similarities with the existing Exchange email system and other critical factors such as integration with other systems currently in place and the collaborative tools that only Microsoft provides our current network environment, unlike other email offerings such as Google (gmail) and Hotmail. Outlook Live@edu provides several features, such as SSO or single sign on and password synchronization.  An example of SSO is when you login to the MyUT portal and get to your email without logging on again.
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6. How much mailbox space will I have?
   Your mailbox will have a maximum size of 25GB (gigabytes) and a maximum individual message size of 25 megabytes.
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7. Will my email address change?
   All returning students and students admitted as of September 30th, 2009 will have both “@utoledo.edu” and the “@rockets.utoledo.edu” addresses.  The @utoledo.edu email address will be removed from students email address in later years after significant communications to Students and The University of Toledo community.
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8. What will happen to my old email address?
   Your old email address (first.last@utoledo.edu) will remain valid for some years. At some point in the future it will be removed and you will only have the new “@rockets.utoledo.edu” address. Students are encouraged to use the new email address and also to notify any contacts or other services that their email address has changed and that they need to begin using the new “@rockets.utoledo.edu” address. The UT email system will be configured for you to begin using your “rockets.utoledo.edu” address as the “Reply To” address for all new emails students send.
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9. What user ID and password will I use to access the Office 365 services?
   One of the reasons we selected Office 365 is that it synchronizes with your UTAD password.  Your login ID will be your UTAD user_id@rockets.utoledo.edu and your password will be your UTAD password. You will continue to use the https://myutaccount.utoledo.edu/setpassword.asp to change your password.
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10. How do I access (what URL) my new mailbox?
    You can access your new email mailbox through UT web portal http://myut.utoledo.edu by clicking on the email icon or through the UT Office 365 portal https://rockets.utoledo.edu with your UTAD user id and password.
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11. What are some of the features of the new email system?
    The new student email system will provide 25 gigabytes of mailbox capacity, far bigger than the 50 - 250 megabytes provided in the current system. There is an optional 25 gigabytes of private disk storage. Also, Instant Messaging (IM) called Lync between other student accounts, faculty and staff.
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12. What Web browsers are supported by the new web email system?
    Internet Explorer, Safari and Firefox are all supported.
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13. I forward my UT email to another email system. How can I continue to do this with the new email system?
    To forward your email to another email system you will need to login to your new email system through http://rockets.utoledo.edu/ and then you will need to create a contact pointing to the email account you want it forwarded to.  While still in your email, click the options button on the upper right corner.  This will open the option screen, on the left side click Organize E-Mail.  This is where you can create rules.  To create a new rule click “New” and set the “When message arrives” to “Apply to all messages”, then under “do the following” select either forward or redirect and then select the contact you created.
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14. How can I get help with the new system?
    For assistance, please contact The University of Toledo IT Department Help Desk Line at 419-530-2400.
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15. Will I keep the same e-mail address even if I am not enrolled every semester?
    Yes, you will always have the “@rockets.utoledo.edu” email address. You can retain this address and mailbox even after you leave the University.
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16. Can I have more than 25GB mailbox quota?
    The maximum mailbox and message quota agreed upon by The University of Toledo and Microsoft is 25GB for mailbox and 25MB for message size including attachments.
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17. Can I use Outlook 2003/2007/2010/2013 to access my UT Outlook Live account?
    Outlook 2003 will only connect up to Office 365 with either pop3 or imap4.  Outlook 2007/2010/2013 will also connect up to Office365 using pop3 or imap4; however, IT highly recommends connecting using native exchange mode. Connecting through native Exchange mode provides access to a lot of additional features and best experience.
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18. If I currently sync my mailbox to my mobile device (i.e. phone), will I need to change my sync setup?
    Depending on how you originally set up your phone to sync you may have to change a setting or two on your phone. Some of the server names have changed that you may have used when we were on the Live@edu platform. For instructions or guide on how to sync your email to your mobile device, please contact IT Help Desk at 419-530-2400 or via email at ITHelpDesk@utoledo.edu.
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19. Can I sync the new Office 365 mailbox to my mobile devices?
    Yes you can but the options you have will depend on the mobile device you are using.  Some mobile devices will only support pop3/imap which downloads only inbox email while other devices like those with activesync will sync contacts, calendar and email. Instructions on how to sync with mobile devices are listed in the questions below.  There should be instructions for each mobile operating system. If do not see  your phone's operating system below, please contact the IT Help Desk at 419-530-2400 or via email at ITHelpDesk@utoledo.edu
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20. What happens to my Office 365 mailbox after I graduate or discontinue attending UT?
    After you graduate and as an alumnus, you will retain your email address but however, you will be removed from The University of Toledo global address list. Under the terms of agreement entered into by The University of Toledo and Microsoft your email address will not be shared, marketed or sold and your emails will not be mined, however, Microsoft “may” send ONLY Microsoft related product information to you.
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21. If I am a UT employee and also a student, do I get two mailboxes?
    As a UT employee and student you will have your student mailbox with “@rockets.utoledo.edu” address and also your faculty/staff mailbox with “@utoledo.edu address”; however, in order to differentiate your status your student account will be listed with a “ – Student” next to the name in the Faculty/Staff address book. An employee who is a student will be listed twice in the address book with “- Student” after the student email account.
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22. Will I be able to see the faculty and staff contacts in the Office 365 directory?
    You will be able to see faculty and staff contacts as the address book will be synchronized in real-time to show UT faculty and staff in the new student email system.
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23. Will the staff and faculty still see student contact information in the UT (Exchange) eMail directory?
    Faculty and Staff will see student contacts information in the UT email directory for students who do not restrict publishing of their directory information (as stipulated by FERPA).
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24. Will official university email communications to students be sent to my Office 365 mailbox?
    Yes – all official UT email communications will be sent to the new outlook live mailbox.
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25. Will my email content be treated as private by the University and Microsoft?
    Your email contents will be treated as private under the terms of agreement entered into by Microsoft and The University of Toledo and subject to The University of Toledo Electronic Mail Services Policy, Responsible Use Policy, State and Federal applicable laws.
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26. I already have another email account (gmail, yahoo, hotmail, etc.), can I access all of my mail from one place?
    While we cannot test and verify every email provider out there, most email systems allow pop3 connections for inbox content download.  Also Outlook can natively connect through pop3 and imap4 to other mail systems that support these protocols.
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27. What is a Sky Drive?
    Sky Drive is 25 gigabytes of private disk space, accessible through your web browser, where you can store any computer files you wish.  There is, similar to the University-provided H: drive, except significantly larger. There is a maximum file size of 50 megabytes per file.
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28. How do I set up Mozilla Thunderbird for access to Outlook Live?
1. Open Mozilla Thunderbird. The Account Wizard will run the first time that you open Thunderbird. If the Internet Connection Wizard does not run when you first open Thunderbird, do the following:
   1. On the Tools menu, click Account Settings.
   2. On the Account Settings page, click Add Account.
2. In the Account Wizard, on the New Account Setup page, select Email account, and then click Next or Continue.
3. On the Identity page, in the Your Name box, enter the name that you want to appear in the "From" field of your outgoing messages and then, in the Email Address box, enter your e-mail address.
4. On the Server Information page, select POP or IMAP, and then click Next or Continue. You might want to use IMAP4 because it supports more features.
5. In the Incoming Server and Outgoing Server boxes, enter the appropriate server names, and then click Next or Continue.
1. POP3 and IMAP incoming servers: Enter outlook.com
2. SMTP server: Enter pod51000.outlook.com for the SMTP server name for On Campus computers.  For off campus computers, you will have to use your Internet Service Providers (ISP) SMTP server name with associated login credentials.  Then click Next.
   On the Incoming User Name box, enter utadusername@rockets.utoledo.edu (jdoe5@rockets.utoledo.edu)On the Outgoing User Name box, enter first.last@rockets.utoledo.edu  and then click Next.
3. On the Account Name page, enter the name you want to use to refer to this e-mail account, and then click Next .
4. On the Congratulations page, review your configurations, and then click Finish to exit.
5. Click on Cancel when it asks for your password.
6. Click on Tools then Account Settings
7. Click on Server Settings
8. Verify that User_Name is utadusername@rockets.utoledo.edu (jdoe5@rockets.utoledo.edu)
9. On the Server Settings page, under Security Settings, select TLS, and then click OK.
10. Click on the Get Mail button and enter your UTAD password.
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29. How do I set up Outlook Express access to Outlook Live?
    1. Open Outlook Express. The Internet Connection Wizard will run the first time you open Outlook Express. If the Internet Connection Wizard doesn't run when you first open Outlook Express, do the following:
       1. On the Tools menu, click Accounts.
       2. In the Internet Accounts dialog box, click Add, and then click Mail.
    2. On the Your Name page, enter your full name in the Display name box.
    3. On the Internet E-mail Address page, enter your e-mail address in the E-mail address box.
    4. On the E-mail Server Names page, in the drop-down menu under My incoming mail server is a <type> server, select IMAP.
    5. Under Incoming mail (POP3, IMAP or HTTP) server, enter your POP3 or IMAP4 server name. If you access your e-mail account online using the outlook.com Web site, enter outlook.com for the POP or IMAP server name. IMAP4 supports more features.
    6. Under Outgoing mail (SMTP) server, enter the SMTP server name. If you access your e-mail account online using the outlook.com Web site, enter pod51000.outlook.com for the SMTP server name for On Campus Computers.  For off campus computers you will have to use your Internet Service Providers (ISP) SMTP server name with associated login credentials. Click Next.
    7. On the Internet Mail Logon page, in the Account name box, enter your e-mail address. In the Password box, enter your password. If you want Outlook Express to remember your password, select the check box next to Remember password. Click Next.
    8. On the Congratulations page, click Finish.
    9. On the Internet Accounts page, select the account you just set up for your e-mail account, and then click Properties.
    10. On the Properties page for the account, click the Advanced tab, and then do the following:
        1. Under Server Port Numbers, under Outgoing mail (SMTP), select This server requires a secure connection (SSL).
        2. Under Incoming mail (IMAP) or Incoming mail (POP3), select This server requires a secure connection (SSL).
        3. If you're using POP3, it's a good idea to set up your client to keep a copy of the messages you retrieve to your local computer on the server. To do this, under Delivery, click Leave a copy of messages on the server. This lets you access your messages from a different mail program.
        4. Click Apply.
    11. On the Servers tab, under Outgoing Mail Server, click My server requires authentication.
    12. Click Apply, and then click OK.
    13. On the Internet Accounts page, click Close.
    14. If you're using IMAP4, a message appears that asks you if you want to download folders for the mail server you added. Click Yes. Use the Outlook Express user interface to select which folders to synchronize between the server and your local computer, and then click OK.
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30. How do I set up Mail for Mac OS X for POP3 or IMAP4 access to my e-mail account?
1. Open Mail, and then do one of the following:
   1. If you've never set up any e-mail accounts using Mail, the Welcome to Mail page appears. Go to step 2.
   2. If you've already created e-mail accounts using Mail, on the Mail menu, click Preferences. On the Accounts tab, click the plus sign (+) at the bottom of the navigation pane to open the Add Account window.
2. On the Welcome to Mail or Add Account window:
   1. In the Full Name box, enter the name you want to display to people you send e-mail to.
   2. In the Email Address box, enter your primary e-mail address.
   3. In the Password box, enter the password for your Outlook Live account, and then click Continue.
3. In the Incoming Mail Server window, enter the following:
   1. Next to Account Type, select POP or IMAP. You might want to use IMAP because it supports more features.
   2. In the Description box, enter a name that will remind you what this e-mail account is for.
   3. In the Incoming Mail Server box, enter the IMAP4 or POP3 server name. If you access your e-mail account online using the outlook.com Web site, enter outlook.com for the POP or IMAP server name.
   4. In the User Name box, enter your UTADuserID@rockets.utoledo.edu and not first.last@rockets.utoledo.edu
   5. In the Password box, enter the password for e-mail account if it's not already shown in that field.
   6. Click Continue. Mail will test your connection to the incoming server using default settings.
4. If the Incoming Mail Security box appears, select Use Secure Sockets Layer (SSL), and then click Continue.
5. In the Outgoing Mail Server window, do the following:
   1. In the Description box, enter the name for this mail server, for example, "Outlook sending server".
   2. In the Outgoing Mail Server box, enter the SMTP server name. If you access your e-mail account online using the outlook.com Web site, enter pod51000.outlook.com for the SMTP server name for On Campus Computers.  For off campus computers you will have to use your Internet Service Providers (ISP) SMTP server name with associated login credentials.
   3. Make sure the Use only this server check box is selected.
   4. Select the Use Authentication check box. In the User Name box, enter your e-mail address. In the Password box, enter your password. Click Continue.
   5. Click Continue. Mail will test your connection to the outgoing mail server using default settings.
6. If the Outgoing Mail Security box appears, select Use Secure Sockets Layer (SSL), and then click Continue.
7. If you're using IMAP4, in the Account Summary box, make sure the Take Account online check box is selected, and then click Create.
8. If you're using POP3, we recommend that you set up your client to keep a copy of the messages that you retrieve to your local computer on the server. This lets you access your messages from a different mail programs. To keep a copy of these messages on the server, do the following:
   1. In the Account Summary box, make sure the Take Account online check box isn't selected, and then click Create.
   2. In Mail, on the Mail menu, click Preferences.
   3. On the Accounts tab, in the navigation pane, select the account you want.
   4. In the right pane, click Advanced.
   5. Clear the Remove copy from server after retrieving a message check box, and then close the Accounts window.
9. If you don't want Mail to keep a copy of your messages on the server, select the Take account online check box, and then click Create.
10. If Mail doesn't connect, you might need to verify that Mail is set up to send and receive mail using the security setting known as Secure Sockets Layer (SSL). You can verify that Mail is set up to use SSL as follows:
1. In Mail, click Mail > Preferences >Accounts.
2. On the Accounts tab, select the account you want, and then click Advanced.
3. On the Advanced tab:
   1. Make sure Use SSL is selected.
   2. Make sure the Port is 993 if you're using IMAP4. The Port should be 995 if you're using POP3.
   3. Make sure the Authentication is Password.
   4. Make sure the Domain Name text box is empty.
4. On the Account Information tab:
1. Under Outgoing Mail Server (SMTP), make sure Use only this server is selected.
2. Under Outgoing Mail Server (SMTP), click the drop-down menu, and then click Edit Server List > Advanced.
3. Under Server port, make sure Use Secure Sockets Layer (SSL) is selected.
4. Make sure the Server port is 25. Most Internet e-mail programs and e-mail servers are set up to send e-mail through port 25. This usually works just fine. But, in some cases, sending mail through port 25 may result in an error, or sending mail may just not work reliably. In those cases, you can try to change the outgoing port setting (also known as the sending port or SMTP port) in your Internet e-mail program from 25 to 587. If you still can't send mail after trying both ports, contact the person who manages your e-mail account.
5. Under Authentication, verify that Password is selected.
6. In User Name, enter your e-mail address. In the Password box, enter your password, and then click OK.
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31. How do I set up Entourage for access to my e-mail account?
    1. In Entourage for Mac, on the Tools menu, click Accounts > New.
    2. On the Set Up a Mail Account page, skip to the bottom of the page and click Configure Account Manually. Do not type your e-mail address or select any options on that page.
    3. In the New Account window, under Add new mail account, select IMAP or POP from the drop-down menu next to Account type, and then click OK. You might want to use IMAP because it supports more features.
    4. On the Edit Account page, do the following:
       1. Under Account name, type a name for this account.
          Under Personal Information:
       2. Next to Name, enter the name you want people to see when you send them e-mail.
       3. Next to E-mail address, enter your full e-mail address, for example, firstname.lastname@rockets.utoledo.edu.
    5. Under Receiving mail:
       1. Next to Account ID, enter your UTADuserID@rockets.utoledo.edu and not first.last@rockets.utoledo.edu.
       2. If you're using IMAP4, next to IMAP server enter the IMAP4 server name. If you're using POP3, under POP server, enter the POP3 server name. If you access your e-mail account online using the outlook.com Web site, enter outlook.com for the POP or IMAP server name.
       3. Next to Password, enter your password. If you want to save your password, you can select the check box next to Save password in my Mac OS key chain.
       4. Click Click here for advanced receiving options.
       5. In the pop-up window that appears, select the check box next to This IMAP service requires a secure connection (SSL), and then click the close button in the upper-left corner of the pop-up window.
    6. Under Sending mail:
       1. Next to SMTP server, enter the SMTP server name. If you access your e-mail account online using the outlook.com Web site, enter pod51000.outlook.com for the SMTP server name for On Campus Computers.  For off campus computers you will have to use your Internet Service Providers (ISP) SMTP server name with associated login credentials.
       2. Click Click here for advanced sending options.
          In the pop-up window that appears, do the following:
          1. Select the check box next to SMTP service requires secure connection (SSL).
          2. Use the default port 25.
          3. Select the check box next to SMTP server requires authentication.
          4. Select the Use same settings as receiving mail server option, and then click the close button in the upper-left corner of the pop-up window.
       3. On the Options page, select the options you want. If you're using IMAP4, you can also select options on the Advanced page.
    7. In the Edit Account window, click OK to save your settings.
    8. Close the Accounts dialog box.
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32. How do I set up contacts synchronization on a Windows Mobile 6.0 phone?
    1. On the mobile phone, from the home screen, click Start, and then click ActiveSync.
    2. Click Menu, and then click Configure Server.
    3. Enter the server address. The server address is m.outlook.com.
    4. Select the This server requires an encrypted (SSL) connection check box.
    5. Click Next.
    6. Enter your user name, password, and domain.
    7. Select the Save password check box.
    8. Click Next.
    9. Select the check box for Contacts, and also the check box for each kind of information you want to synchronize, and then click Finish.
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33. How do I set up POP or IMAP e-mail on a BlackBerry Curve?
    1. From the BlackBerry home screen, click BlackBerry Setup > Set up Internet E-mail > Add An Email Account.
    2. Type your e-mail address and password, and then click Next.
    3. If your BlackBerry device can't determine the appropriate server settings, click I will provide the settings to add this email account.
    4. Scroll down and then click Next.
    5. Select Internet Service Provider Email (POP/IMAP), and then click Next.
    6. Type your user name in the format of UTADuserID@rockets.utoledo.edu and not first.last@rockets.utoledo.edu.
    7. Scroll down and type the name of your e-mail server. If you're using POP, your e-mail server is m.outlook.com. If you're using IMAP, your email server is m.outlook.com.
    8. Click Next.
    9. Enter m.outlook.com as the SMTP Server name.
    10. Click OK to complete the setup.
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34. How do I set up Exchange ActiveSync on an AT&T Apple iPhone?
    1. If this is the first e-mail account on your iPhone, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add
    2. Tap Microsoft Exchange.
    3. Tap in the E-mail box and enter your full e-mail address (for example, firstname.lastname@rockets.utoledo.edu).
    4. Tap in the Username box and enter your UTADuserID@rockets.utoledo.edu and not first.last@rockets.utoledo.edu.
    5. Tap in the Password box and enter your password.
    6. Optionally, tap in the Description box and enter a short description for the account.
    7. Tap Next on the upper right corner of the screen.
    8. Tap in the Server box and enter m.outlook.com.
    9. Tap Next.
    10. Choose the type of information you want to synchronize. By default, Mail, Calendar, and Contacts are all turned on. To turn off synchronization for a type of information, tap and slide the switch to OFF.
    11. Tap Save.
    12. If you're prompted to create a new pass code, tap Continue and enter a numeric pass code. You'll need to enter the pass code twice.
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35. How do I set up POP or IMAP on an iPhone?
    1. If this is the first e-mail account on your iPhone, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add Account.
    2. Tap Other.
    3. Tap in the Name box and enter your full name.
    4. Tap in the Address box and enter your full e-mail address (for example, firstname.lastname@rockets.utoledo.edu).
    5. Tap in the Password box and enter your password.
    6. Tap Save.
    7. Tap either IMAP or POP.
    8. Under Incoming Mail Server Host Name, enter either outlook.com for IMAP or outlook.com for POP.
    9. Enter your user name as UTADuserID@rockets.utoledo.edu and not first.last@rockets.utoledo.edu.
    10. Under Outgoing Mail Server Host Name, enter pod51000.outlook.com.
    11. Enter your user name and password.
    12. Tap Save.
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36. How do I set up Windows Mail for access to my e-mail account?
    1. Start Windows Mail. The Internet Connection Wizard runs the first time it's opened. If the Internet Connection Wizard doesn't run when you first open the program, do the following:
       1. On the Tools menu, click Accounts.
       2. In the Internet Accounts dialog box, click Add.
       3. On the Select Account Type page, click E-mail Account, and then click Next.
    2. On the Your Name page, enter your full name in the Display name box.
    3. On the Internet E-mail Address page, enter your e-mail address in the E-mail address box, and then click Next.
    4. On the Set up e-mail servers page, in the drop-down menu under Incoming e-mail server type, select IMAP or POP3. You might want to use IMAP because it supports more features. Do the following:
       1. Under Incoming mail (POP3 or IMAP) server, enter the IMAP or POP server name. If you access your e-mail account online using the outlook.com Web site, enter outlook.com for the POP or IMAP server name.
       2. Under Outgoing e-mail server (SMTP) name, enter pod51000.outlook.com for the SMTP server name for On Campus Computers.  For off campus computers you will have to use your Internet Service Providers (ISP) SMTP server name with associated login credentials.
       3. Select the check box next to Outgoing server requires authentication, and then click Next.
    5. On the Internet Mail Logon page, enter your e-mail address and password. If you want Windows Mail to remember your password, select the check box next to Remember password. After you've entered this information, click Next.
    6. On the Congratulations page, select the one of the following check boxes, and then click Finish.
       1. If you're using IMAP4, the check box text says Do not download my e-mail and folders at this time.
       2. If you're using POP3, the check box text says Do not download my e-mail at this time.
    7. On the Internet Accounts page, under Mail, select the account you just set up, and then click Properties.
    8. On the Properties page for your account, click the Advanced tab, and do the following:
       1. Under Server Port Numbers, under Outgoing mail (SMTP), select the check box next to This server requires a secure connection (SSL). In the box next to Outgoing mail (SMTP), verify that the port is set to 25.
    9. Under Incoming mail (IMAP) or Incoming mail (POP3), select the check box next to This server requires a secure connection (SSL).
    10. If you're using POP3, it's a good idea to set up your client to keep a copy of the messages that you retrieve to your local computer on the server. To do this, under Delivery, click Leave a copy of messages on server. This lets you access your messages from a different mail program.
    11. Click Apply, and then click OK.
    12. On the Internet Accounts page, click Close.
    13. If you're using IMAP4, a message appears that asks if you want to download folders from the mail server you added. Click Yes. Use the Windows Mail user interface to select which folders you want to synchronize between the server and your local computer, and then click OK.
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37. How do I set up my Gmail account to send and receive from my rockets.utoledo.edu account?
    To set up your Google mail account to send and receive email from your rockets.utoledo.edu account, click the link below for step by step instructions
    Set up instructions   
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38.   How do I set up Outlook 2007 to connect to my rockets.utoledo.edu account using the Exchange server settings?
    To set up your Outlook client to connect in to your rockets.utoledo.edu account using the Exchange server settings, click the link below for step by step instructions with screenshots.
    Set up instructions
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39. How do I forward my email to another account using Internet Explorer 7 and above?
    1. Log into rockets.utoledo.edu
    2. Choose the Options button on upper right side below your name
    3. Choose Organize E-Mail
    4. Choose Inbox Rules
    5. Click on New
    6. Under * When the message arrives, and; Choose My name is in the To or Cc box
    7. Under * Do the following: Choose Forward the message to…
    8. Click on * Select one
    9. At the bottom of the page under Message recipients next to the To -> box Enter the email address of where you would like your mail forwarded to.
    10. Click on OK
    11. Click on Save
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40. How do I set up Opera to access my e-mail account?
    1. Start Opera
    2. Click on Tools
    3. Click on Mail and Chat Accounts
    4. Choose the Add button
    5. Choose E-Mail
    6. Enter your Real Name
    7. Enter your E-mail Address of UTAD Username@rockets.utoledo.edu
    8. Choose Next
    9. Enter your UTAD Username
    10. Enter your UTAD Password
    11. Choose Next
    12. Enter incoming server of outlook.com:995
    13. Check the Use secure connection box
    14. For on campus users, enter outgoing server of pod51000.outlook.com.   For off campus computers you will have to use your Internet Service Providers (ISP) SMTP server name with associated login credentials. 
    15. Click Finish
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41. How do I set up Outlook 2003 to connect to my rockets.utoledo.edu account using POP3 or IMAP?
    1. To set up Outlook 2003 to connect to your @rockets.utoledo.edu email account using POP3 or IMAP settings, click the link below
       Set up instructions
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42. How do I transfer my folder structure, calendar items and contacts from the old email system to rockets.utoledo.edu?
    1. To transfer your folder structure, calendar items and contacts from your old email account to your @rockets.utoledo.edu email account, click the link below and follow the instructions.  You can also submit a request at http://ithelp.utoledo.edu  and a technician can assist you through this in Information Commons in the Carlson Library
       Transfer instructions
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43. How do I access my Sky Drive using the "low vision" option in my rockets.utoledo.edu account?
1. Navigate to skydrive.live.com and sign in with your UTAD credentials.
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