The University of Toledo

Welcome to Unified Messaging

What is Unified Messaging?

Unified Messaging (UM) integrates different means of communication into a single interface that you can access in multiple ways. UM will bring your email, voice mail, calendar and contacts to a centralized location and offers many new features. For example, you will be able to check your voice mail directory from your email inbox and check your email or calendar from your telephone.

Getting Started with Unified Messaging

To use the Unified Messaging system you must contact Information Technology by using the IT Help Desk icon on your desktop or by calling 2400 from any campus telephone.  Be sure to give your full name and your 7 digit telephone number when requesting service. Once enabled you will receive an email welcoming you to Microsoft Unified Messaging. This email confirms your extension (which are 7 digits) and provides you with a PIN for activation.

Welcome Email

You will receive an email "Welcome to Microsoft Exchange Unified Messaging" once your account has been enabled.

Follow the steps below to begin:

Log into email using the Microsoft Outlook client or Outlook Web Access (OWA) at https://email.utoledo.edu/.

Open the email message from Microsoft Exchange with the subject: Welcome to Exchange Unified Messaging.

In the body of the message, you will see the following information:

1. Your Number: which is 383-xxxx or 530-xxxx
2. Your PIN:        xxxx

PIN Reset

To begin, call the access number x6000 and enter the PIN located in your welcome message.

The automated greeting will inform you that your systems administrator assigned you a temporary PIN and you need to create a new PIN. Follow the voice prompts to create a new PIN.

PIN requirements are as follows:

• Must be a least 4 numbers long
• Your PIN cannot be the same as your extension
• PIN must be complex, i.e. PINS of 1234 or 1111 are not allowed

Optional: Create a Greeting/Record your Name

After creating a new PIN, the system will walk you through the process of recording your name and voice mail greeting.

Choose the setup instructions below based on your Campus.

Health Science Campus Voice Mail setup instructions

Main Campus Voice Mail setup guide

Need more information? Click here for How To