INFORMATION TECHNOLOGY

VLab Quick Links

/it/

Additional Info

 

Contact Us

University Computer Center
2801 W. Bancroft
MS 202
Toledo, OH 43606-3390
419-530-2400

Information Technology
UTMC | Dowling Hall
3000 Arlington Avenue
MS 1079
Toledo, OH 43614
419-383-2400

ithelpdesk@utoledo.edu

UT Virtual Lab FAQ

 GENERAL QUESTIONS

What are the UT Virtual Labs?

Who has access to the UT Virtual Labs?

When are the UT Virtual Labs available?

What applications are available through the UT Virtual Labs?

Are Virtual Labs eliminating physical computer labs on campus?

GETTING STARTED 

Can I access UT Virtual Labs from off campus?

Can I access the UT Virtual Labs from the campus wireless network?

What do I need in order to connect to the UT Virtual Labs?

How do I connect to the UT Virtual Labs from a Windows PC?

How do I connect to the UT Virtual Labs from a Mac PC?

What features are unavailable when accessing the UT Virtual Labs using the Mac OSX View Client?

How do I press Ctrl+Alt+Del if I'm on a Mac connecting to a Windows Virtual Computer?

How do I connect to the UT Virtual Labs from an Ubuntu Linux PC?

What features are unavailable when accessing the UT Virtual Labs using the Ubuntu Linux View Client?

How do I connect to the UT Virtual Labs from a mobile?

What is my username and password for logging into the UT Virtual Labs?

ADVANCED 

Do UT Virtual Labs connect to the internet?

Where do I save documents and files I create on a UT Virtual Lab?

Can I access other network drives besides my home directory? What about the Z:\ drive?

How do I print from a UT Virtual Lab?

I have multiple monitors on my computer; can I use them when accessing a UT Virtual Lab?

TROUBLESHOOTING 

I'm using a Mac OSX/Ubuntu Linux PC, I can't save to a USB drive.

I have a question not covered here, what do I do?

What are the UT Virtual Labs?

The UT Virtual Lab environment is a system of servers that host virtual computers. These virtual computers can be connected to by a computer running a client (the VMWare View client). These virtual computers can be configured by IT with a wide range of software, can be accessed from anywhere in the world, and require no configuration for use. Simply login and start using them!

The UT Virtual Lab environment is actually two separate systems. The academic environment consists of student labs for general use and virtual computers for specific classes. For example the UT Open Lab is configured to have the same software as PCs found in the open labs in Carlson Library, Mulford Library, or Rocket Hall. Some professors and schools have additional labs for specific class uses. These labs usually have software that is configured for a specific class or for students to use prohibitively expensive software.

The clinical environment is specially configured for use at the UT Medical Center. The virtual computers in this environment have software installed and configured that is used by the staff, nurses, and doctors for patient care. This allows them to not only work from any computer at the HSC, but also in some cases, work from off campus in programs that have in the past only been available by physically being on the HSC network.

Back to Top

Who has access to the UT Virtual Labs?

Access to the UT Virtual Labs is based on your UTAD user account. If you're a student, you will have access to all Open Labs, plus any labs specific to your school or classes. Clinical staff and doctors will have access to the clinical virtual labs based on their dept.

If you need access to a specific virtual lab, or you should have access but are not able to login, simply contact the Helpdesk either by calling 419.530.2400 or through the web and simply request access. A help desk representative will assist you in making sure you have access to the virtual labs you need.

Back to Top

When are the UT Virtual Labs available?

The UT Virtual Labs are available 24 hours a day, 365 days a year. While there are periodic outages for updates and maintenance, these typically take place between semesters and/or in the late evening or early morning. Long scheduled outages are usually communicated to the larger UT community through the myUT site, email, or the vLab website.

Back to Top

What applications are available through the UT Virtual Labs?

A list of all available labs and the software they contain is located here.

Back to Top

Are Virtual Labs eliminating physical computer labs on campus?

No. The UT Virtual Labs are a tool that allows more flexible access for students, faculty, and staff. While the system will expand as needed and new labs will be added in the future, the UT Virtual Lab environment is not intended to fully replace physical labs or computers. The UT Virtual Lab environment is just another way for everyone to have more options and tools available for our work or studies.

Back to Top

Can I access the UT Virtual Labs from off campus?

Yes. You can access the UT Virtual Labs from most any supported device with an internet connection.

Back to Top

Can I access the UT Virtual Labs from the campus wireless network?

Yes. The UT Virtual Lab environment is available from both the Public and Private wireless networks.

Back to Top

What do I need in order to connect to the UT Virtual Labs?

You will need a supported device with the appropriate VMWare View client installed (see below) and a high-speed internet connection. Most DSL, Cable, and similar connections work just fine. Dial-up is not recommended at all.

Specific requirements are detailed below.

Back to Top

How do I connect to the UT Virtual Labs from a Windows PC?

The following versions of the Windows operating system are supported:

  • Windows XP Service Pack 3
  • Windows Vista Service Pack 1 or Higher
  • Windows 7 32-bit
  • Windows 7 64-bit
  • Windows 8 32-bit*
  • Windows 8 64-bit*

*UT Information Systems does not currently offer full support of this operating system with the UT Virtual Lab environment so support may be limited.

You will need to download the VMWare View Client for your version of Windows from this website. Under the VMWare View Client for Windows section, select either VMWare View Clients for 32-bit Windows or VMWare View Clients for 64-bit Windows. Which one you download will depend on the exact version of your Windows operating system. Windows XP and Windows Vista will require the VMWare View Client for 32-bit. Windows 7 or 8 will depend on whether or not your operating system is 32-bit or 64-bit (if you donӴ know, you can find that information here).

Once you have the client downloaded to your computer, double click the installer file to begin setup. You can keep the default settings for the installation if you wish. Your computer will ask to be restarted and you will need to do this before you can use the UT Virtual Labs. Once the VMWare View Client is completely installed it can be started from the shortcuts on your desktop or from the VMWare folder on your start menu.

To connect to the UT Virtual Labs:

  1. Open the VMWare View Client
  2. Type the address of the environment you wish to use in the Connection Server box
    1. For academic virtual labs use utlab.utoledo.edu
    2. For clicnical virtual labs use vlabcl.utoledo.edu
  3. Click Connect
  4. Enter your UTAD credentials
    1. Username is your UTAD account username
    2. Password is your UTAD account password
    3. Domain should be set to UTAD
  5. Click Connnect
  6. Select the Virtual Lab you wish to connect to from the list of available labs
  7. Click Connect

That's it! You will be connected to the virtual lab of your choosing. You'll see the client prepare and configure a desktop for you. Now you can use the Virtual Lab as you would any other computer. When you are finished using the virtual lab, simply click Option > Disconnect and Log Off from the black VMWare Client tool bar at the top of the screen.

Back to Top

How do I connect to the UT Virtual Labs from a Mac PC

The following versions of Mac OSX are supported:

  • Mac OSX Snow Leopard (10.6.8)
  • Mac OSX Lion (10.7)
  • Mac OSX Mountain Lion (10.8)

You will need to download the VMWare View Client for your version of OSX from this website. Under the VMWare View Client for Mac section, click the download link to download the installer for the client.

NOTE: If you're going to log into a clinical vlab from your Mac, you will also need to have the Microsoft Remote Desktop Client installed. This software comes with Microsoft Office, but if you do not have it installed or do not have Microsoft Office, you can download the program from this website. Simply follow the instructions to install. At this time, the Microsoft Remote Desktop Client doesnӴ officially support OS 10.7 or 10.8, so support or functions might be limited for computers with those versions until vendors update the products. Also note that the Microsoft Remote Desktop Client only needs to be installed, itӳ not actually used directly by the VMWare View Client.

Once you have the client downloaded to your computer, double click the installer dmg to begin setup:

  1. Click Agree on the License window
  2. Drag the View Client icon to the Application folder on your hard disk drive
    1. If your computer prompts for your username and password in order to move the client, do so
  3. The VMWare View Client will be located in the Application folder and aliases can be created on the desktop or dock as you like

To connect to the UT Virtual Labs:

  1. Open the VMWare View Client
  2. Click the Add Server icon on the View Client Home screen
  3. Type the address of the environment you wish to use in the Connection Server box
    1. For academic virtual labs use utlab.utoledo.edu
    2. For clicnical virtual labs use vlabcl.utoledo.edu
  4. Enter your UTAD credentials
    1. Username is your UTAD account username
    2. Password is your UTAD account password
    3. Domain should be set to UTAD
  5. Click Connnect, you might see a message that you must confirm before the login box appears
  6. Double click the Virtual Lab you wish to connect to
    1. IF YOU'RE CONNECTING TO A CLINICAL VLAB, you will need to change the protocol from PCoIP to RDP

That's it! You will be connected to the virtual lab of your choosing. You'll see the client prepare and configure a desktop for you. Now you can use the Virtual Lab as you would any other computer. When you are finished using the virtual lab, simply click the disconnect button on the toolbar.

Back to Top

What features are unavailable when accessing the UT Virtual Labs using the Mac OSX View Client?

There are a few features that are unavailable when connecting to Virtual Computers from a Mac View Client. Some of the features missing from the Mac Virtual Client are:

  • Printers connected to your Mac will not be available for printing by Virtual Computers
  • USB devices like thumb drives, memory card readers, or external hard disks plugged into your computer will not be available to the Virtual Computer.
  • Multiple monitors are not supported

Back to Top

How do I press Ctrl+Alt+Del if I'm on a Mac connecting to a Windows Virtual Computer?

Either click the Send Ctrl+Alt+Del button located on the toolbar next to the Disconnect button, or click Desktop > Send Ctrl+Alt+Del.

Back to Top

How do I connect to the UT Virtual Labs from an Ubuntu Linux PC?

VMWare offers a client for PCs running Ubuntu Linux as their operating system, however at this moment UT support for Ubuntu clients is limited.

Suggested versions:

  • Ubuntu Linux LTS 10.04 "Lucid Lynx"
  • Ubuntu Linux LTS 12.04 "Precise Pangolin"

There is no separate installer to download. VMWare make the View Client installer available on the Ubuntu Software Center. Open the Ubuntu Software Center application and search for VMware View Client for Linux. If you need assistance installing software on Ubuntu, this website has basic instructions.

To connect to the UT Virtual Labs:

  1. Open the VMWare View Client
  2. Type the address of the environment you wish to use in the Connection Server box
    1. For academic virtual labs use utlab.utoledo.edu
    2. For clicnical virtual labs use vlabcl.utoledo.edu
  3. Enter your UTAD credentials
    1. Username is your UTAD account username
    2. Password is your UTAD account password
    3. Domain should be set to UTAD
  4. Click OK, you might see a message that you must confirm before the login box appears
  5. Double click the Virtual Lab you wish to connect to
    1. IF YOU'RE CONNECTING TO A CLINICAL VLAB, you will need to change the protocol from PCoIP to RDP

Back to Top

What features are unavailable when accessing the UT Virtual Labs using the Ubuntu Linux View Client?

There are a couple features that are unavailable when connecting to Virtual Computers from an Ubuntu Linux View Client. Some of the features missing are:

  • Printers connected to your Mac will not be available for printing by Virtual Computers
  • USB devices like thumb drives, memory card readers, or external hard disks plugged into your computer will not be available to the Virtual Computer.

Back to Top

How do I connect to the UT Virtual Labs from a mobile device?

VMWare makes a VMWare View client for iOS devices (iPhone, iPad) and Android phones and tablets. To install, go to your smart phone or tablet's appstore (App Store for iOS, Play Store for Android) and search for "VMWare Client". Simply install this app like you would any other iOS or Android app.

Once your phone installs the VMWare Client app, simply enter the address of the environment you wish to connect to:

Back to Top

What is my username and password for logging into the UT Virtual Labs?

The UT Virtual Lab environment uses the same username and password as your UTAD account.

Back to Top

Do UT Virtual Labs connect to the internet?

Almost all of the virtual labs connect to the internet.

Back to Top

Where do I save documents and files I create on a UT Virtual Computer?

UT Virtual Labs connect to all network drives that a user account has access to. This means you can save your documents and files to your home directory (typically the H:\ drive).

If you’re using the VMWare View Client for Microsoft Windows, you can also save to USB drives connected to your computer.

Back to Top

Can I access other network drives besides my home directory? What about the Z:\ drive?

Yes, if you have access to other network drives, like a departmental drive or the Z:\ drive, they will be connected to the Virtual Computer you are logged into.

Back to Top

How do I print from a UT Virtual Lab?

Most academic Virtual Labs have a printer select window that pops up after you login. On this window you will have the option to select network printers available to the UT Virtual Labs. Many of these printers are located in the physical computer labs around campus.

If you’re using the Windows View Client, you can print to most printers attached to your computer. Most modern printers are supported.

Back to Top

I have multiple monitors on my computer; can I use them when accessing a UT Virtual Lab?

Yes, for the Windows and Linux View Clients. When you select which specific lab you wish to connect to there is a selection for display. By default this is set to Full Screen, but you can change that to multiple monitors.

The Mac OSX View Client does not support multiple monitors at this time.

Back to Top

I'm using a Mac OSX/Ubuntu Linux PC, I can't save to a USB drive.

The VMWare View client for both these operating systems do not support saving to USB devices connected to your computer.

Back to Top

I have a question not covered here, what do I do?

Contact the University of Toledo IT HelpDesk and someone will be happy to assist you. The helpdesk can be contacted by phone (419.530.2400) or from the web..

Back to Top



Last Updated: 3/23/15