The University of Toledo

Progress and Project Highlights

OQCL PROJECT AND PROGRAM SUMMARY

FY 2012-2013
-6 certificate tracks - 73 graduates
    -Leadership Certificate - 8 courses
    -Customer Service Certificate - 7 courses
    -Managerial Finance and Budgeting Certificate - 5 courses
    -Project Management Certificate - 2 courses, 28 hours
    -Six Sigma Green Belt Certificate - 32 hour program, exam, project
    -Professional Human Resource Management Review (PHRM) - 33 hour program, national exam

FY 2011-2012
-4 certificate tracks - 45 graduates
    -Leadership Certificate - 8 courses
    -Customer Service Certificate - 7 courses 
    -Managerial Finance and Budgeting Certificate - 5 courses 
    -Technology Certificate - 16 courses, 3 formats (classroom, online, webinar)
-6 continuous improvement projects

FY 2010-2011
-26 seminars (plus 10 online/webinars)
-581 participants (plus 37online/webinar)
-6 continuous improvement projects

FY 2009-2010
-50 seminars (plus 33 online)
-495 participants (plus 114 online)
-18 continuous improvement projects

FY 2008-2009
-59 seminars
-787 participants
-10 continuous improvement projects

FY 2007-2008
-21 seminars
-302 participants
-6 continuous improvement projects

Examples of Cross-Departmental Collaboration on Continuous Improvement Projects:

• UT Student Advisors Exceptional Customer Service Initiative (2011-2012)
• Customized Student Centered Customer Service Initiative for Student Affairs Division (2010-2011)
• IT Department Customer Service and Continuous Improvement Initiative (2010-2011)
• HR Re-engineering Task Force (2010-2011)
• Office of Recreation (2009-2010)
• UT Physicians (2009-2010)
• UT Police (2009-2010)
• UTMC Pediatrics (2008-2009)
• UT Graduate School (2008-2009)
• UTMC Nurses (2008-2009)
• UT Athletics (2007-2008)
• Main Campus Student Medical Center (2007-2008)
• UTMC and Operating Room (2007-2008)
• HR Organizational Review and Recommendations (2007-2008)
• Facilities Operations Continuous Improvement/Building Services Main Campus (2007)
• EIT Customer Service Training Sessions (2007)
• Rocket Solution Central Customer Service Training (25 participants; 2007) 
• Leadership Development Training - Managing in Today's Changing Environment (16 Plant Operations/Maintenance Group Managers)
• IT Technology Training Curriculum (700 participants campus wide; 2007-2008)

By successfully completing projects and offering business-relevant Professional Development Certificates such as those identified above, OQCL continues to make a positive impact on the UT campus and community.