Center for Success Coaching

Frequently Asked Questions

A success coach is a student's central point of contact for any question or concern on campus.  If a success coach does not know the answer, they will help a student get connected to the expert on campus to resolve the question/issue.

Who is my success coach?

Students are assigned a success coach who will be with you from orientation to graduation.  If you are unsure of who your success coach is;

  • Check the student tab in the MyUT Portal or your success network in Starfish
  • Contact the Center for Success Coaching at 419.530.1250 or email

How will my success coach communicate with me?

Success coaches communicate with you in the following ways:

  • Rockets email, as it is the official mode of communication
  • We may also contact you via phone, text, or social media  

Are students required to meet with a success coach?

It is HIGHLY recommended that you meet with you success coach on a regular basis.  If you are on academic and/or financial probation, you should meet with your success coach on a bi-weekly basis to create and work on an academic success plan.  Our goal is student success, retention, and graduation!    

What can I expect from my success coach?

Success coaches are here to help you succeed!   Your success coach will respond to your questions and concerns as quickly as possible, always aiming for a 24-hour response time.  Success coach office hours are 8:30 a.m. - 5 p.m., Monday through Friday.   If your success coach is on vacation or out of the office, another success coach is always available to help. 

Last Updated: 4/26/17