Frequently Asked Questions
A success coach is a student's central point of contact for any question or concern on campus. If a success coach does not know the answer, they will help a student get connected to the expert on campus to resolve the question/issue.
Who is my success coach?
Students are assigned a success coach who will be with you from orientation to graduation. If you are unsure of who your success coach is;
- Check the student tab in the MyUT Portal or your success network in Starfish
- Contact the Center for Success Coaching at 419.530.1250 or email firstname.lastname@example.org
How will my Success Coach communicate with me?
Success coaches communicate with you in the following ways:
- Rockets email, as it is the official mode of communication
- We may also contact you via phone, text, or social media
Are students required to meet with a success coach?
It is HIGHLY recommended that you meet with you success coach on a regular basis. If you are on academic and/or financial probation, you should meet with your success coach on a bi-weekly basis to create and work on an academic success plan. Our goal is student success, retention, and graduation!
What can I expect from my success coach?
Success coaches are here to help you succeed! Your success coach will respond to your questions and concerns as quickly as possible, always aiming for a 24-hour response time. Success coach office hours are 8:30 a.m. - 5 p.m., Monday through Friday. If your success coach is on vacation or out of the office, another success coach is always available to help.