University College

Melissa Gleckler, Ph.D.

Associate Director of Help Desk and Educational Technology Support


Dr. Melissa Gleckler is the Associate Director of Help Desk and Educational Technology Support at UToledo Online. Melissa provides guidance, direction and oversight to the UToledo Online Help Desk and the Main Campus Testing Center. She also assists with the research and implementation of new technologies, the development of end-user guides and documentation, faculty development initiatives, and help desk support.

Melissa is a certified Quality Matters Reviewer and Master Online Instructor.  She has been with The University of Toledo since 2007, where she started as a program manager and later became an award-winning academic advisor.  Before joining UToledo, Melissa enjoyed a 9-year career in television news and commercial production and now teaches part-time in the Department of Communication.

Melissa has received the Ohio Academic Advising Association Award for Advising Excellence (2017), the Alice H. Skeens Outstanding University Woman Award from the University of Toledo’s Women’s Commission (2018), the University of Toledo Excellence in Assessment Award for her work on the UToledo Online annual assessment report (2019), and the Blackboard Exemplary Course Award for her re-design of Visual Communication II (2020). She has presented nationally and internationally on prior learning assessment, digital accessibility, student engagement using technology, and faculty development methods and practices.

Bachelor of Arts in Communication, Cum Laude, The University of Toledo
Master of Liberal Studies and Graduate Certificate in Communication, The University of Toledo
Doctor of Philosophy in Curriculum & Instruction: Educational Technology, The University of Toledo

Last Updated: 6/27/22