Making an appointment
The UCC offers a variety of services. Explore the tabs below to learn more about services offered.
If you are experiencing a mental health crisis, call 9.8.8 or 419.530.2273 (CARE).
For general non emergency or emergency care management questions please contact 211.
In the event of a serious medical/mental health condition or family emergency, a student may request a withdrawal from classes. All inquiries about medical/mental health withdrawals should be directed to Rocket Solution Central at 419.530.8700.
If you are an employee of the University, resources available to you can be found on the benefits website.
- Counseling
- care management
- advocacy
WHO IS ELIGIBLE FOR COUNSELING SERVICES?
University of Toledo students who are:
- Regularly admitted*
- Currently enrolled
- Located in Ohio (during time of service)
Out-of-State Students can receive a consultation appointment to discuss service options including community referrals.
*If Student Conduct or Residence Life has required you to make an appointment, call 419.530.2426 to schedule your appointment and inform the front desk staff of your requirement.
STEP 1. SCHEDULE YOUR INITIAL APPOINTMENT
Make your first (virtual) appointment. You will complete your initial paperwork and select an appointment time, please allow 30 minutes to complete the scheduling process.*
*If there are no appointments available to choose from, the front desk will contact you after you have submitted your paperwork to schedule your appointment.
If you have already made an appointment, you only need to complete the paperwork and do not need to select another appointment time. Your initial appointment will be scheduled as a video appointment via the WebEx platform.
If you are seeking services for nights and weekends, create a free account with Mantra Health.
STEP 2. ATTEND YOUR INITIAL APPOINTMENT
During this appointment you will be able to discuss your concerns with a counselor and the counselor will begin to determine what type of services might be helpful for you.
What to expect during a screening appointment?
- The initial appointment takes approximately 30 minutes
- Clinician will review your completed paperwork at the time of your appointment
- Clinician will provide support and make recommendations as necessary
- If referred for a Counseling Center service, such as workshop, group, or follow-up session, this will be scheduled by the end of this first appointment
STEP 3. WHAT HAPPENS AFTER I HAVE MY INITIAL APPOINTMENT?
There are several referral recommendations your clinician may make at the end of your initial appointment. See below for some possibilities.
Possible Next Steps
No follow-up appointment necessary
In some cases, your concerns may be adequately addressed during the initial appointment and no additional services are needed at this point.
Support Group
The Counseling Center has a variety of support groups available and your clinician may refer you to a specific support group. You may find more information on our support group topics, dates, times, and locations on InvoNet! Support groups are open to all students and you can attend one without having an appointment at the Counseling Center first.
Support Workshop
Student seeking services with the Counseling Center will attend a support workshop. This will be scheduled at the end of your initial appointment. This workshop will be an orientation to mental wellness and provide additional information on services.
Additional Workshop
Special topic workshops will be offered throughout the semester and your clinician may refer you to one of these.
Group Counseling
If it is determined that group therapy may help you we will provide you with the information about the group and schedule you for a pre-group meeting with the group facilitator(s). Groups are scheduled for 1.5 hours and meet on a weekly basis throughout the semester.
Individual Counseling
If your clinician recommends individual counseling, we will work with the availability schedule you provided us on the initial forms. Please provide a 24-hour notice in advance of any cancellation or rescheduled appointment.
WHAT IS ADVOCACY?
Advocates can assist students, faculty, and staff in navigating both campus and community resources after an act of sexual violence, dating/domestic violence, or stalking. Advocates can assist someone in working through the Title IX process, getting connected to legal assistance, providing accompaniment and support through the criminal/civil process, assisting someone in gaining a Temporary or Civil Protection Order, and various other concerns. Advocacy is not counseling or therapy.
Being connected to an Advocate is free and confidential to the UToledo community. Working with an Advocate following an act of intimate partner violence has a positive impact on a victim/survivor’s healing process and a victim/survivor is more likely to have better recovery outcomes due to the consistent support and resources provided by an Advocate. Learn more about sexual violence/domestic violence services offered to the UToledo campus community.
If you are experiencing an immediate need for advocacy please call The YWCA Rape Crisis Line at:
419.241.7273, (866.557.7273 toll-free) or
YWCA DV Hotline at 419.241.7386 text message capable* (888.341.7386 toll-free).
The Counseling Center offers telehealth video appointments for initial appointments and upon request for future appointments, your video and audio must be enabled for this appointment to occur. Phone/audio only appointments are not available. Read below for information about Telehealth services.
Using webex for telehealth appointments
To utilize video services with the Counseling center, you must use your University of Toledo email address.
Client Responsibilities
- Be sure to be in a private location, free of distractions or other persons
- Arrive on time for your scheduled appointment
- Dress appropriately for appointment
- Have access to university email. You may decide to download the Cisco Web Ex App and attend the appointments from your phone. (Cell phone or device data usage and costs are at the expense of the client).
Attending Appointment
- You will receive an email confirmation of your appointment 2 business days before your appointment with the WebEx link to your counselor's personal WebEx room.
- Click the link at the time of your appointment to be connected to your counselor's personal WebEx room.
- This link will then prompt you to type your name and email address (please be sure to use your University Email).
- Once that information is submitted, your counselor will be notified to admit you into the chat room. This process may take a few moments. Ensure you select the audio and video button to enable these features.
- It is important that you attend your appointment on time. If you are more than 15 minutes late, this appointment will automatically be cancelled and considered a no show.
Experiencing Difficulty Connecting?
- If you experience technology difficulties, contact the front desk to inform your counselor at 419.530.2426.
- If issues cannot be resolved the appointment will be rescheduled.
- If you need to inform your counselor you will be late or need to cancel contact the center at 419.530.2426 at least 24 hours in advance.