UToledo Human Resources

Employee Assistance Program

It can be frustrating when personal and/or work related problems surface and it’s unclear where to turn for help. When complications arise from stress, marital and family issues, parenting challenges, depression, anxiety, substance use, and other emotional concerns, it’s comforting to have someone to talk to.

The University of Toledo is proud to make available to you the IMPACT Employee Assistance Program (EAP), offering confidential support for you and your household members, dependents living away from home, and parents & parents-in-law.

Professional phone support is available around-the-clock, on an unlimited basis, offering you and your family members peace of mind that there is always someone to talk to, 24 hours a day, 365 days a year. Face-to-face counseling is also available, with up to 5 sessions included per problem occurrence.

Starting March 1, 2020, IMPACT Solutions will offer Tess.  Tess is a new 24/7 mental health chat bot that coaches people through tough times to build resilience, by having text message conversations - similar to texting with a friend or coach. Learn more about Tess by reviewing the Tess FAQs.

How to use Tess:
1. Start chatting with Tess by texting "Hi" to +1 (415) 360-0023 Start Code: UT
2. Like a coach, Tess works to understand your needs by asking "How are you?"
3. Tess delivers coping strategies based on the emotions you express.

Additional features include:

  • A web-based portal with articles, resources, and interactive features
  • Legal, financial, and identity theft assistance 
  • Child and elder-care assistance 
  • Referrals to community resources 
  • And more…

For more information on the Employee Assistance Program (EAP) contact IMPACT Solutions at 1-800-227-6007 or visit http://www.myimpactsolution.com. Use "UT" as the username.

EAP Summary                                

       EAP ID Cards

Last Updated: 2/12/20