Student Services

Meet our Staff

Student Services: Serving the Colleges of
Arts & Letters and Natural Sciences & Mathematics


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Adam Hintz, Director for Student Services

Adam is a two-time graduate of The University of Toledo, earning a B.A. in Communication and a M.Ed. in Higher Education. He joined UT as a full-time staff member in January of 2006 as a Recruiter/Advisor in what was then the College of Arts and Sciences. In 2011, Adam began working in New Student Orientation Programs at The University of Toledo, serving as the Assistant Director and eventually the Director in that office.  Adam is a married father of two beautiful daughters (undoubtedly future Rockets).

Adam oversees the operation of the Student Services office, directs the work of staff as outlined in their job descriptions, and provides support and training for faculty advisors.  He makes decisions related to petitions, policies, suspension, readmission, waivers and substitutions.  He keeps records of academic dishonesty cases, hears some student grievances and appeals, and maintains records of their disposition.  Adam also maintains documentation of the curriculum and course approval process for Arts and Letters and NSM.  

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Jennifer Ramos, Secretary for Student Services

Jennifer has been working in the Student Services office since 2001.  She earned her BA in Telecommunications from Bowling Green State University in 1996 and is currently enrolled in the Masters of Liberal Arts degree program at UT.  Jennifer resides in Bowling Green with her husband and two children.

Jennifer is responsible for managing the Student Services Office.  She assists students, faculty, and staff at the front counter and on the phones.  Jennifer schedules appointments, prepares appointment materials, gives course overrides (when appropriate), makes referrals, removes holds, trains, schedules, and supervises student workers, processes forms, sorts and distributes mail, maintains master schedule for the office, prepares monthly and yearly change of major reports, oversees equipment maintenance and monitors and orders office supplies, develops and produces forms, brochures, newsletters, invitations, and advising and orientation materials, does Rocket Launch prep, prepares printed materials used by advisors and students, maintains office manual, prepares Dean’s List Certificates, sends suspension and probation letters and runs a variety of different reports relating to office functions.  Jennifer is also responsible for updating the Academic Dishonesty list and approves all GPA recalculation for the two colleges.  Jennifer can help with questions regarding policies and procedures pertaining to GPA recalculations, admission, readmission, and changes in programs and catalog years.  Feel free to contact Jennifer with questions regarding any of the above. 


College Advisors

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Steven Guerrero, First Year Advisor for Arts & Letters

Steven is a Toledo native who has earned a BA in Anthropology from The University of Toledo in 2005 and a Master of Education with a concentration in Applied Behavior Analysis from The University of Cincinnati in 2017. Prior to coming to The University of Toledo, Steven was an Academic Advisor for Owens Community College at the Source and worked within community mental health serving specialized and diverse caseloads. Most recently he held a position as a Psychology Assistant.  At the University of Toledo, Steven is excited to assist first year students navigate course selection, career exploration and provide support as needed to help students achieve their goals.  Additionally, Steven is a father of two and an active musician within the Toledo and surrounding areas.

Abby Glanville

 Abby Glanville, First Year Advisor for Arts & Letters

Abby is an Iowa native, but relocated to Toledo this past summer from Moscow, Idaho, where she was the Executive Director of Festival Dance and Performing Arts, a nonprofit arts organization in residence at the University of Idaho.  At Festival Dance her work focused on providing access to the performing arts in Moscow and surrounding rural communities through coordination of an annual performing arts series, numerous arts outreach initiatives, and dance education courses. This role also allowed her to serve as a resource for students across the University of Idaho campus who were pursuing degrees in arts and humanities programs, and nonprofit administration. Prior to Festival Dance, Abby held positions in the cultural resource management industry as an architectural historian, as a programming coordinator for Project Art at University of Iowa Hospitals, and as a dance instructor for children and adults.  She has an M.S. in Historic Preservation from the University of Oregon and a B.A. in Art History from the University of Iowa.  Abby got a jumpstart to working with UT students this semester serving as the choreographer for UT’s production of Into the Woods, which opens in April.  In her new role as an Academic Advisor, she is excited to help students navigate their first year on campus as they select majors and investigate various career paths, and she looks forward to supporting them wherever possible through to degree completion. 

In her free time, Abby enjoys spending time with family and friends, especially her partner, Matt, and their dog, Gunther, getting outside as much as possible for hiking and gardening, traveling, taking dance classes, and working on projects around the house. 


Tracy Long, First Year Advisor for Natural Sciences and Mathematics 

Tracy discovered her love of higher education attending The University of Toledo as a first-generation student who transferred to the university during her first year of college. She is a two-time graduate of The University of Toledo, earning a B.A. in Psychology and Sociology and a M.A. in Sociology. She first joined the College of Arts and Sciences as an Academic Program Coordinator. She also served as an Academic Advisor in the College of Arts and Sciences and in the Student Success Center. She later shifted gears to serve the university through student data management and assessment in The University of Toledo Learning Collaborative.

After gaining new knowledge and experiences in the private sector, Tracy is thrilled to be back at The University of Toledo to work with students directly as an Academic Advisor for the College of Natural Sciences and Mathematics. She provides academic advising for undergraduates in the College of Natural Sciences and Mathematics through the Student Services Office, specializing in advisement of students during their first year of study. She is very student-centered and passionate about working with students. She encourages students to take ownership of their education in order to become even more successful versions of themselves than they originally envisioned when they first entered the university.


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Michelle Sullivan, Assistant Director, Transfer and Student Success

Michelle is a UT grad and majored in Theatre and English.  She earned her Master’s Degree in Theatre from Illinois State University.  She is a married mother of 2.

Michelle is responsible for advising transfer students in both the College of Arts and Letters (AL)  and Natural Sciences and Mathematics.  She assists students with course selection, career/major exploration, understanding college requirements, and teaches a 1000 Orientation course.  In addition, she processes and advises change of college students, readmits, and prospective high school students. 


 Department Professional Advisors


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Lisa Bollman, Academic Advisor for Department of Communication

Lisa provides academic advising for students pursuing their Bachelor of Arts degree in either Communication or Media Communication.  In addition to course selection and registration, she helps students understand general university and college requirements, read and understand a degree audit, evaluate and elect changes in catalog term and major/minor/career exploration.  She calculates athletic eligibility for athletes pursuing a degree from the Department of Communication, teaches the college orientation course for Communication majors, assists with developing degree check sheets and course sequencing; implements intervention programs for probationary students during their first year, and works to ensure the accuracy of degree audit reports/enters program exceptions.  She also assists students majoring in the Communication field with obtaining and earning academic credit for internship experiences. 

Feel free to contact Lisa for assistance or information regarding the academic programs in the Department of Communication.

Beth Denzel, Academic Advisor for Department of Biological Sciences

Beth joined the University of Toledo in 2019. She is a Wisconsin native and attended the University of Wisconsin-Madison where she earned her Bachelor of Arts in Communications with a minor in Educational Policy Studies. In 2019, Beth received her Master of Arts in College Student Personnel from Bowling Green State University. 

As an academic advisor, Beth supports students as they pursue undergraduate degrees in biology. Beyond course selection and registration, Beth serves as an instructor for a college orientation course for Biology majors and teaches students how to read and understand their degree audit so they can feel confident in their degree progression and program requirements. During academic advising appointments, Beth covers a variety of topics with students including undergraduate research, study abroad, student organization involvement, scholarship applications, career goals, and balancing coursework and employment. Beth connects and refers students to campus support resources to enhance their college experience at the University of Toledo.


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Alexandria Harris, Academic Advisor for Department of Psychology

Alexandria Harris is a Toledo native that earned a BA in Psychology from University of Toledo in 2006 and a Masters of Organizational Leadership from Lourdes University in 2011. She has been an academic advisor here at the University of Toledo since Fall 2015. Before coming to the University of Toledo, Alexandria worked at Owens Community College for several years in the Office of Student Success. In those leadership roles, she was responsible for managing the New Student Orientation program and the Gateway to College program which allowed her to assist students in not only entering college but ensuring they were equipped with the resources and connections for success and achieving their academic goals.

As the Psychology departmental advisor, Alexandria is responsible for guiding student as they pursue a bachelor’s degree in the field of Psychology. Alexandria advises students on degree and program requirements, track students’ academic progress, work with probation students to improve academic performance, assist with internships and making sure students have an optimal educational experience.

Overall, Alexandria is a very supportive and informed advisor passionate about the field of Psychology, helping others access education and achieve success while discovering individual strengths and untapped potential.

Last Updated: 4/22/22