Counseling Center

Making an appointment

Who is eligible to use the Counseling Center services?

University of Toledo students who are:

    • Regularly admitted*
    • Currently enrolled
    • Located in Ohio (during time of service)

Out of the state- Students can receive a consultation appointment to discuss service options including community referrals. 

For questions concerning eligibility, please call (419) 530-2426.

*If you are an employee of the university please click here for information regarding services available to you. 

**In the event of a serious medical/mental health condition or family emergency, a student may request a withdrawal from classes.  All inquiries about medical/mental health withdrawals should be directed to Rocket Solution Central at (419) 530-8700.  

telehealth Services

The Counseling Center offers telehealth video appointments for initial appointments, your video and audio must be enabled for this appointment to occur. Phone/audio only appointments are not available. Read below for information about Telehealth services. 

making an appointment*

*If Student Conduct or Residence Life has required you to make an appointment, please call us at 419-530-2426 to schedule your appointment and inform the front desk staff of your requirement. 

Step 1. main campus students: Schedule your Initial Appointment

Click here to make your first appointment.* You will complete your initial paperwork and select an appointment time, please allow 30 minutes to complete the scheduling process. If you have already made an appointment, you only need to complete the paperwork and do not need to select another appointment time. Your initial appointment will be scheduled as a video appointment via the WebEx platform. If you have questions please call our front desk at 419-530-2426. 

*If you are seeking Relationship/Couples Counseling please call 419-530-2426.

STEP 1. health science CAMPUS STUDENTs: SCHEDULE YOUR INITIAL APPOINTMENT

The UCC offers services on the Health Science Campus on Mondays and Tuesdays. Click here to make your first appointment.* You will complete your initial paperwork and select an appointment time, please allow 30 minutes to complete the scheduling process. If you have already made an appointment, you only need to complete the paperwork and do not need to select another appointment time. Your initial appointment will be scheduled as a video appointment via the WebEx platform. If you have questions please call our front desk at 419-530-2426. 

*If you are seeking Relationship/Couples Counseling please call 419-530-2426.

Step 2. attend your initial appointment

During this appointment you will be able to discuss your concerns with a counselor and the counselor will begin to determine what type of services might be helpful for you.  

What to expect during a screening appointment?

  • The initial appointment takes approximately 30 minutes
  • Clinician will review your complete paperwork at the time of your appointment
  • Clinician will provide support and make recommendations as necessary
    • If referred for a Counseling Center service, such as workshop, group, or follow-up session, this will be scheduled by the end of this first appointment

Step 3. What happens after I have my initial appointment?

There are several referral recommendations your clinician may make at the end of your initial appointment. See below for some possibilities. 

Possible Next Steps

No follow-up appointment necessary

In some cases, your concerns may be adequately addressed during the initial appointment and no additional services are needed at this point.  

Support Group

The Counseling Center has a variety of support groups available and your clinician may refer you to a specific support group. You may find more information on our support group topics, dates, times, and locations on InvoNet! Support groups are open to all students and you can attend one without having an appointment at the Counseling Center first. 

Support Workshop

Student seeking services with the Counseling Center will attend a support workshop. This will be scheduled at the end of your initial appointment. This workshop will be an orientation to mental wellness and provide additional information on services.

Additional Workshop

Special topic workshops will be offered throughout the semester and your clinician may refer you to one of these. 

Group Counseling

If it is determined that group therapy may help you we will provide you with the information about the group and schedule you for a pre-group meeting with the group facilitator(s). Groups are scheduled for 1.5 hours and meet on a weekly basis throughout the semester. 

Individual Counseling

If your clinician recommends individual counseling, we will work with the availability schedule you provided us on the initial forms. Please provide a 24-hour notice in advance of any cancellation or rescheduled appointment. 

Referral to UT Campus Resource

In some cases, when it is decided that another service on campus could provide a specific, specialty, or more appropriate level of care to help you, we will provide you the contact information and if possible assist you with a referral.

Referral to Community Provider

In some cases, your clinician may refer you to an outside/community provider based on your needs. The Counseling Center utilizes The Shrink Space as a referral tool. You may use this tool at your own discretion as well. 

Using webex for telehealth appointments

To utilize video services with the Counseling center, you must use your University of Toledo email address. 

Client Responsibilities

  • Be sure to be in a private location, free of distractions or other persons
  • Arrive on time for your scheduled appointment
  • Read and return consent form (if not able, verbal consent must be provided)
  • Dress appropriately for appointment
  • Have access to university email. You may decide to download the Cisco Web Ex App and attend the appointments from your phone. (Cell phone or device data usage and costs are at the expense of the client).

Attending Appointment

  • You will receive an email confirmation of your appointment 2 business days before your appointment with the WebEx link to your counselor's personal WebEx room.
  • Click the link at the time of your appointment to be connected to your counselor's personal WebEx room. 
  • This link will then prompt you to type your name and email address (please be sure to use your University Email).
  • Once that information is submitted, your counselor will be notified to admit you into the chat room. This  process may take a few moments. Ensure you select the audio and video button to enable these features. 
  • It is important that you attend your appointment on time. If you are more than 15 minutes late, this appointment will automatically be cancelled and considered a no show.

EXPERIENCING DIFFICULTY CONNECTING?

  • If you experience technology difficulties, you may contact the front desk to inform your counselor at (419) 530-2426.
  • If issues cannot be resolved the appointment will be rescheduled. 
  • If you need to inform your counselor you will be late or need to cancel contact the center at (419) 530-2426 at least 24 hours in advance.  
Last Updated: 9/10/21