Center for Success Coaching

Success Coaching Frequently Asked Questions

A success coach is a student's central point of contact for any question or concern on campus.  If a success coach does not know the answer, they will help a student get connected to the expert on campus to resolve the question/issue.

Who is my success coach?

Students are assigned a success coach who will be with you from orientation to graduation.  If you are unsure of who your success coach is:

How will my success coach communicate with me?

Success coaches communicate with you in the following ways:

  • In person
  • Rockets e-mail (the official mode of communication at UToledo)
  • Phone
  • Text
  • Video chat

Are students required to meet with a Success Coach?

It is HIGHLY recommended that you meet with your success coach on a regular basis.  If you are on academic and/or financial probation, you should meet with your success coach on a bi-weekly basis to create and work on an academic success plan.  Our goal is student success, retention, and graduation!    

What can I expect from my success coach?

Success coaches are here to help you succeed!   Your success coach will respond to your questions and concerns as quickly as possible, always aiming for a 24-hour response time.  Office hours are 8:30 a.m. - 5 p.m., Monday through Friday.   If your success coach is on vacation or out of the office, another success coach is always available to help.  Please communicate regularly with your coach.  Additionally, expect proactive outreach from your coach as well!  We care about making the most of your college journey and meeting your goals.  

How can I find my academic advisor?

Can I switch success coaches?

All success coaches are highly trained professional staff members at the university. They are all cross-trained to work with any student at UToledo.  Students are assigned to a success coach based on student population (CCP, military, international, domestic, etc.) and academic college. The Center for Success Coaching works as a team to support students.  Your coach may engage the expertise of another coach on a situational bases to ensure you are best supported based on your individual goals and needs. Should you feel you do not have a good fit or connection with your assigned Success Coach you are welcome to send an email to, call 419.530.1250, or stop by RH 1830 and speak with Dr. Julie Fischer-Kinney about your concerns.



Last Updated: 6/27/22